Daquarn Stevens Email & Phone Number

Menifee, Ca, Us

Menifee, Ca, Us

Remote

• Provide technical support to the state of CA• Troubleshoot Tier 1 and Tier 2 issues in salesforce• Use ServiceNow to create and resolve tickets• Use AWS soft phone to provide customer service and troubleshoot via phone• Resolved over 400+ tickets • Reset passwords• Create user accounts• Add users to public group• Enable partner accounts• Create reports on ServiceNow• Managed 10 employees as their lead• Ensure employees are following proper protocols • Train new employees• Participation with research, planning, scoping, implementation and ongoing support for projects• Capability to self-motivate, work independently and taking ownership of job responsibilities.• Responsible for monitoring Email request and assigning to agents• Enforces IT standards and educate employees about compliance issues.• • Performs other related duties as assigned

Remote

Design mechanical parts using SherlockManaged over 300+ projects Develop a detailed project plan to monitor and track progressPerform risk management to minimize potential risksCreate and maintain comprehensive project documentationDevelop spreadsheets, diagrams and process maps to document needs

Possess 2 years of IT experience on Salesforce.com which includes Sales and Service Cloud ApplicationExperienced in Configuration and Customization of Salesforce.comHands on experience on Force.com and Visual force pagesExperience in Salesforce Configuration, page layouts, record types, email templates, validation rules, workflow rules and approval processesWorked with Apex Data Loader for data maintenanceWorked on Administration Setup, Manage Users, Security Controls and Data ManagementDesigned reports and Dashboards for leadership teamsNew user training / Process Documentation

Hemet Ca

Washington D.C. Metro Area

DaVita Inc., a Fortune 500® company, is the parent company of DaVita Kidney Care and DaVita Medical Group. DaVita Kidney Care is a leading provider of kidney care in the United States, delivering dialysis services to patients with chronic kidney failure and end stage renal disease. DaVita Kidney Care strives to improve patients' quality of life by innovating clinical care, and by offering integrated treatment plans, personalized care teams and convenient health-management services. • Updating appropriate information into excel then transferring that information into sales force using Data loader, Call Doctors to find out current practices, upload them into SalesForce accordingly

Washington D.C. Metro Area

RESPONSIBILITIES: • Responsible for regular verification of entered account, contract and opportunity data• Modified, removed or re-enterED data as needed• Eliminated duplicate or reoccurring data by merging• Use dataloader.io to mass update Contract Status, Account Status and a number of other fields to ensure data integrity• Performed electronic database checkups for the multiple Markets• Prepared collected source data for system entry. Compiled and sorted information by level of importance and priority• Assisted in adding new users as require • Trained and supervised new employees on SalesForce data entry