Daquon Harris Email & Phone Number

Orlando, Florida, United States

• Created dashboards and pivot tables to analyze customer data, resulting in actionable insights for Operations Manager.• Collaborated with Technical and Operations Managers to implement data-driven employee retention strategies, contributing to a 20% decrease in turnover.• Implemented a system that reduced call-handle time by 35%, improving customer satisfaction and increased efficiency.• Handled escalated customer inquiries and complaints, demonstrating advanced problem-solving skills and a calm demeanor under pressure.• Developed personalized engagement strategies, resulting in a 20% increase in customer retention and repeat business.

Orlando, Florida, United States

• Performed advanced troubleshooting to authorized dealers, technicians, and customers.• Sustained a 95% KPI score through our company metrics.• Proficient with all Microsoft Systems, including Word, Office, PowerPoint, and Outlook.• Utilized positive feedback to motivate self-improvement and maintain high-quality service standards.•. Achieved a 35% increase in first-call resolution rate by utilizing comprehensive knowledge of company products and services.

Orlando, Florida, United States

• Troubleshoot any issues related to iOS, Mac, and Apple products and services.• Maintained to assist customers within 10 minutes on the phone.• Conserved a KPI score of 95% and an average talk time of 15 minutes.• Installed and configured any iOS and Mac systems within their respective devices.• Reduced the average time-to-resolution for escalated cases by 45% through streamlined communication and coordination.

Orlando, Florida Area

• Acted as a liaison for the Human Resource and Wardrobe departments.• Created weekly reports of outstanding balances of employees’ uniforms through Microsoft Excel.• Input data for new nametags, I-Ds, and uniforms for employees. • Assisted with processing of new hires and inputting their credentials through Invotech.• Trained and accommodated new employees to access their internal portal.

Orlando, Florida, United States

•​ Troubleshoot any problems related to Amazon devices such as Echo, and Kindle.​•​ Achieved a 60% increase in first-contact issue resolution, minimizing customer downtime.​• ​Provided expert technical assistance to customers via phone, chat, and, diagnosing and resolving hardware and software issues efficiently to achieve maximum proficiency through Amazon KPIs.​• Effectively identified root causes of technical problems by asking probing questions and analyzing hardware logs, leading to accurate and swift solutions.​• Proactively stayed updated on emerging technologies, industry trends, and software updates, enabling the provision of cutting-edge solutions towards Amazon products and services.

Bachelor Of Science - Bs, Entertainment Management

Associate Of Arts (A.A.), General Studies

Activities and Societies: Bridges To Success and Metrowest Nursing, and Rehab Center.I participated in the African American Club.