Diana Rollins Email & Phone Number

United States

United States

Wilmington, Nc, Us

Wilmington, Nc, Us

Wilmington, Nc, Us

San Francisco, Ca, Us

Received calls from customers regarding previous transaction: processed returns and exchanges, Placed orders, updated customers of expected delivery dates, assisted in selecting gifts,homegoods and furniture for their homes

pre-opening Housekeeping Director  Solely responsible for onboarding all initial staff for Housekeeping and Laundry department  Researched, contacted and interviewed perspective vendors for laundry, linen and cleaning supplies. Initiated the submission of all necessary paperwork (w9’s and contracts) to GM and corporate office Assisted in receival of all initial shipments soft and hard goods for property Hands on in the construction of all furniture, lamps, TV’s etc. for the hotel Hands on in every area of the pre-opening process (cleaning, beds, installations) Training and continued monitoring of all staff progress including Assistant Executive Housekeepers and Inspectors Developed processes for the laundry and Housekeeping cleaning programs

 Recruited by HOA management for the restructuring of the housekeeping and laundry department Directs all aspects of Housekeeping including cleanliness, guest service, accounting/budgeting, asset protection and inventory control  Directs all operation of department in alignment with Hotel standards, and local, state, and national regulations  Manage the Housekeeping budget within approved plans and objectives Possess knowledge of accounting and budgeting;  Direct Housekeeping staff schedules to ensure adequate coverage while managing the department budget

Memphis, Tn, Us

Pt sales associate

Under mgmt of Alliance Hospitality,later Interstate Hotels, then Island Hospitality

Employed with BD Hotels● Designed and promoted new Standard Operating procedures.● Designed a training program to increase guest service scores.● Successfully increased and maintained guest services scores to exceed company benchmark.● Ensure profitability of the department and implement efficiencies to work within departmental budget expenses and completed 2009 and 2008 under budgeted cost per occupied room.● Responsible for purchasing all linen supplies, furniture as well as all inventory of hard-goods, soft goods ● Responsible for interviewing and selecting many vendors and contractors for the renovation and restoration of this historical building.● Assisted in supervising all projects to restore and renovate buildings and antiques.

Hire with Manhattan East.

Hired as seasonal Housekeeper then retained to be promoted to Group leader, then Supervisor for 150 condomium( furnished) for Hotel.

Seasonal position

Diploma, Computer Network Administration And Data Communications

Theraputic Recreation And Sports Leisure And Recreation

Sports, Leisure And Recreation W/Focus In Theraputic Recreation

Education record

High School Diploma, Medical Laboratory Techniques