Notable projects: > IRS online services: Improving the online user experience of the Taxpayer Digital Communications (TDC) system, Tax Withholding Estimator (TWE), the forthcoming online filing system, and the accessibility of IRS online services generally (esp. users with disabilities and users with limited English proficiency)> COVID-19 vaccine distribution: Modeling the entities, steps, and performance standards necessary to achieve the Biden White House vision of 100 million Americans vaccinated within 100 days> Targeting process (Fires Support Next, ASTARTE): Facilitating decision-making and lowering human workload in the targeting process (esp. close air support) via human factors, task analysis, and process modeling; objectives: a smarter, faster, and more accurate targeting process for U.S. soldiers> UAS Traffic Management (UTM): Using process modeling to help the Federal Aviation Administration (FAA): A) describe the common entities and actions involved in its “Remote ID” initiative for unmanned aerial systems, and B) devise the rules governing these entities and actions> Website usability: Performed surveys, interviews, and heuristic evaluations to improve the usability of the Adaptive Acquisition Framework (AAF) website, which enables defense acquisition personnel to better navigate policies and documents (OUSD project)> Autonomy Roadmap: Advising the DoD on technological investments and metrics to advance the use of autonomous systems in the U.S. military; focus areas: command and control (C2), common operating picture, automation transparency and trust, streamlined communication

Notable projects➢ Complex cognitive skills (CCS) research (Army Research Institute, or ARI): Created a framework that outlines current CCS research and provides a road map for future CCS research and training; enabled Northrop Grumman, ARI, and military end-users to better select training methods, select skill evaluation techniques, evaluate environmental factors, and navigate team-related concerns, primarily in the cyber security domain (presenting: Naturalistic Decision Making 2019, Human Factors and Ergonomics Society 2019)➢ Lifelong learning portal (Advanced Distributed Learning Initiative, or ADL): Designed user experience and led functional requirements documentation for the production of an online tool that facilitates how military personnel complete their work, track progress on goals, engage in non-work activities, and plan for the future➢ Fishing video game (Naval Air Warfare Center Training Systems Division, or NAWCTSD): Designed experimental plan and user experience for a video game in which the tasks required of players (controlling a fleet of drones to catch fish in a lake) are substantively analogous to the tasks required of P-8 anti-submarine warfare instructors during teaching periods; the experiment tests the effectiveness of various game interface transparency levels and various speech recognition grammar sets➢ Social information processing (SIP) in children: Identified behavioral indications that can improve the accuracy of virtually assessing the SIP skills of children (dwell time, keyboard actions, mouse movements, scenario replaying, changes in selected response); these indications will be implemented as metrics in the web-based Virtual Environment for Social Information Processing (VESIP) assessment program to infer measures such as affect, engagement, and effort level

➢ Dissertation: Wrote a dissertation about my experiments regarding the effects of instructional guidance type (“productive failure” vs. direct instruction), subgoal-labeling, and domain of study on task performance, retention, transfer of learning, and workload➢ CDC immunization schedule redesign: Led a team of PhD students in a redesign of the CDC’s immunization schedule pamphlet driven by human factors and display principles; several recommended redesign elements were implemented in recent editions of the schedule pamphlet, which are currently being used in doctors’ offices and are available to the public (also presented at HFES 2018)➢ “Voting System of Tomorrow” competition: Won a team first-place prize in a 2014 HFES voting process redesign contest; led a team of PhD students during report-writing and ballot design phases and contributed to an associated Ergonomics in Design manuscript➢ Usability of work tools: Recommended tools (e.g., Cisco, Trello) based on classic usability heuristics (Ergonomics in Design)➢ Georgia Tech HFES (HFES-GT): Served as HFES-GT president in 2015-2016 when chapter won Gold Award (highest distinction)➢ “Psychology of Magic”: Performed series of 11 shows around GT and Atlanta to teach psychology principles through card tricksTeaching (2016-2017 Graduate Student Instructor of the Year in Psychology department)> Instructor of record, Engineering Psychology (3x)> Laboratory instructor, Research Methods (4x)

- Worked on a simulated shooting range designed to teach cadets marksmanship fundamentals through the use of adaptive tutoring feedback (powered by GIFT, the Generalized Intelligent Framework for Tutoring)- Presented work on “productive failure” instructional technique for potential use in future ARL projects- Analyzed existing research on leadership principles for potential use in future ARL projects

University of Central Florida: Institute for Simulation and Training (IST) Supervisor: Dr. Lauren Reinerman-Jones – Research Associate, Applied Cognition & Training in Immersive Virtual Environments Laboratory (ACTIVE Lab) Summer 2011: • Collected data in two studies: o CDL Driver Distraction Study (funded by Department of Transportation) – Examined the effects of various distractions on commercialized truck drivers while recording EEG and ECG responses; goal is to provide informed public announcements for safer driving; collaborated with another laboratory at IST o Perceptually-informed Virtual Environment (PerceiVE) Study (funded by the Office of Naval Research) – Examined the effects of visual fidelities on training transfer while recording EEG and ECG responses; aim is to reduce the necessary cost of simulators for training. • Reviewed/edited articles for TIES Special Issue• Developed proficiency in using EEG and ECG sensors for physiological data collection Summer 2010: • Helped design experiments on human-robot interaction in multitasking and multi-modal environments; worked within the Mixed Initiative eXperimental (MIX) testbed to develop experimental scenarios (funded by Army Research Laboratory); created slides for supervisor to discuss the design with the sponsor• Presented a literature review on human-robot interaction including trust, user ability, situation awareness, biofeedback, anthropomorphic designs and automation; article set the groundwork for designing experiments within the Robotics Collaborative Technology Alliance (RCTA; funded by Army Research Laboratory)