Dara Evans Email & Phone Number

San Jose, California

Handled incoming,outbound,and TTY inquires,billing questions,processed payments,and made payments arrangements. Determined account status,used applicable company guidelines to collect outstanding balances. Multitasked between several computer programs while speaking to customers.Key AccomplishmentsManaged a high-volume workload in a deadline-driven environment. Resolved an average of 150 calls in a day while consistently exceeding companies standards.Became a “go-to” person,for both new and established employees. Trained representatives on new systems,guidelines,tariffs,and coached representatives on improving their work performance. Received numerous customer service awards and top collector awards in our office.

San Jose, California

Handled incoming,outbound inquires. Resolved billing disputes and made corrections to customers billing statements. Sold products and services to customers. Multitasked between several computer systems while providing outstanding customer service to customers.