• Published six Racial and Gender Report Cards for individual sports teams, leagues, conferences, and other organizations using quantitative and qualitative analysis tools under our director Dr. Richard Lapchick.• Revamped the data analysis process and organization of tables, charts, and graphs through Tableau and Excel to provide data-driven insights. • Initiated new strategies to analyze data for TIDES through SQL.• Write and edit the Report Card based on the assessment of DEI initiatives and racial and gender hiring practices.

• Provided exceptional customer service at the box office, ensuring a seamless ticketing experience through personable communication and problem-solving skills resulting in high customer satisfaction under the guidance of Brian King.• Assist hundreds of spectators with obtaining tickets and ticketing issues for UCF athletic events.• Utilize Archtics Ticketing System, Ticketmaster, and TM1 Sales for day-to-day operations of the Box Office.

Summer 2020-2023

• Organize the creation and execution of in-game promotions generating thousands of dollars in revenue, pregame and intermission contest, and various other marketing initiatives throughout the community, under the guidance of Dylan Tell.• Assist in game day operations such as fan engagement, venue preparation, game timing, ticketing, and creating marketing and social media initiatives and content.

• Oversaw operations such as game day set up and breakdown, schedule creation, and served as the primary point of contact with instruction from Program Director, Jim Rochow.• Observed protocols and standards at the Semi-Professional level.• Managed game day operations, broadcast games, and communicated with sponsors.

• Managed the Sports Management social media with guidance from Associate Professor, Lindsay Pieper.• Curated content for social media platforms resulting in an increase in engagement by 10%. • Marketed in a flattering but transparent manner.

Summer 2021-2022