Liaise with product team to provide professional services overview and priorities on product. Proactively ensure legislative and statutory requirements are incorporated into product roadmap. Offer customer perspective on implemented features to identify enhancements to the product

Senior Implementation Consultant for Akari Curriculum Management Suite. SME for international higher education practices and processes

Gathered customer requirements for elaboration and development. Acted as first level support for existing Akari customers, triaging, escalating and resolving issues. Trained academic and administrative users on the installation. Wrote and maintained release notes and user guides for client implementations. Tested defect fixes and new features prior to deployment. Scripted and ran client updates in SQL databases

Handle Marketing and Press Relations for Akari Software

Working with preteens through sports, drama, games and team activities, allowing them a social environment for them to develop social skills and peer to peer relationships. In charge of developing alternative sports and creative channels to traditional community events.Manage dramatic entries for non-sporting central events.

Managed daily shop operations.Designed staff rota for maximum efficiency.Worked alongside staff to drive sales and improve customer experience.Authorised deliveries and stock exchanges from external and internal suppliers.Liaised with HB Swirl It support staff to implement promotions.Designed and implemented direct promotional campaigns for non-HB products.Trained new staff in hygiene and operations standards.Monitored monetary transactions and oversaw money transfers.Rectified customer complaints and facilitated business queries.Acted as liaison between operations staff and management to ensure efficient business operations.

Responsible for quality control for entire shop floor and stockroom. Worked within larger team to improve customer experience.Trained new members of staff in quality control, e.g., product rotation.Assisted with product quality training schemes for other staff members.Acted as sales representative on shop floor, assisting customers with queries.Worked directly with management to improve departmental operations.