Dara Link Email & Phone Number

Tampa, Florida, United States

Tampa, Florida

Supports U.S. regulatory requirements related to consumer data privacy coupled with maintaining operations for the company's response to California Consumer Privacy Act ("CCPA"). Partners with legal and compliance teams to ensure the organization's satisfaction to regulations. Develops and implements new processes, procedures and initiatives to support CCPA. Verifies, reviews, and compiles all CCPA requests from initial intake through final response to our customers, while adhering to the regulation’s defined time frame. Assists in resolving high priority escalations utilizing multiple partnerships made throughout company, including Legal, Compliance and Information Lifecyle Management groups. Analyzes process impact, identify inefficiencies and opportunities, provide recommendations for processes, determine solutions, evaluates course of action, and involves appropriate parties in decision process as needed. Training and onboarding lead for all business partners participating in CCPA responses, including creation of training material, comprised of 50+ business representatives and managing all user access and requirements.

Tampa, Florida

Long-Term Care Supervisor responsible for the coaching, development and performance management of a team of Long-Term Care Claims Care Coordinators.

Tampa, Florida

Claims Appeals Specialist within the MetLife Long-Term Care department.

Tampa, Florida

• Investigate long-term care claims and makes determination on claims settlement within authorized guidelines• Review client documents including but not limited to care plans, progress notes, discharge plans, assessments, MDS, and authorizations• Provide excellent customer service to communicate clearly and concisely by telephone to ensure understanding of customer needs• Maintains appropriate case load that coincides with experience and sustain above average decision score• Work with other LTC departments to establish a smooth customer centric experience

Tampa, Florida

• Supports independent agents/brokers, BGA, MGA and GA’s, and financial planners with credentials• Ensure that all supporting forms and compliance requirements are complete• Resolve discrepancies in CAS system pertaining to agent licensing errors such as agents not licensed or contracting conflicts• Maintains workload and responsibility by remaining within a 2 day Service Level Agreement (SLA)• Exceptional customer service concluding inquiries on toll free hotline• Cross-trained as functional backup to various other departments within the organization to ensure a seamless, high quality, customer experience

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

Associate'S Degree, Public Relations, Advertising, And Applied Communication