Dara Noel Email & Phone Number

• Leads a team of eight comprised of team leads and individual contributors, responsible for managing end-to-end freight logistics for a portfolio of 700+ global clients.• Oversees the development of client relationships, ensuring a high level of customer satisfaction and KPI attainment.• Collaborates with sales team to onboard new customers, build customer profiles, conduct intake calls with new customers and finalize all booking details to ensure maximum revenue is captured.• Serves on a cross-functional Customer Care team, comprised of department heads and senior members from multiple departments across four offices, all with the sole focus of solving client challenges and scaling solutions for future efficiency.• Leads special and ad hoc projects at the request of department leadership.

Chicago, Illinois, United States

• Led a team of six comprised of team leads and individual contributors, responsible for the daily coordination of all incoming containers into the greater Chicago area.• Oversaw daily tracing, scheduling, and accounting for the team’s workload.• Monitored team and individual performance and KPIs and proactively addressed any gaps.• Conducted semi-annual performance reviews for the team and reported performance to department leadership.• Led the team to achieve an overall rating of “above average” on most recent performance review.• Oversaw a project to revamp standard operating procedures (SOPs) for the Traffic department as well as oversaw the weekly update and distribution of market conditions to the company and to our customer base.

Chicago, Illinois, United States

• Served as team lead for a team of seven Traffic Coordinators, responsible for the daily scheduling, tracing, and financial reporting of all incoming containers in the Chicagoland area.• Reviewed, edited, and uploaded all individual and team reports via Excel.• Monitored all movement of client containers in our internal freight management system, ensuring completion of cargo delivery to assigned warehouses.• Trained the team on best practices for completing the financial accounting portion of client invoices, ensuring errors were minimal and full revenue was captured.

Chicago, Illinois, United States

• Served as team lead for a team of seven Traffic Coordinators, responsible for the daily scheduling, tracing, and financial reporting of all incoming containers in the Chicagoland area.• Reviewed, edited, and uploaded all individual and team reports via Excel.• Monitored all movement of client containers in our internal freight management system, ensuring completion of cargo delivery to assigned warehouses.• Trained the team on best practices for completing the financial accounting portion of client invoices, ensuring errors were minimal and full revenue was captured.

Naperville, Illinois, United States

• Served as the primary caregiver for three children, ages six to eleven.• Oversaw the children’s care before and after school, as well as when the parents were traveling for work or pleasure.• Provided the children with a nurturing and safe environment that promoted intellectual curiosity as well as social and emotional growth.• Managed the household schedules for the whole family, including PTA and school club meetings, volunteer obligations, play dates, sports practices and games, and all medical appointments.

Lombard, Illinois, United States

-Managed scheduling for up to 25 staff.-Created and maintained spreadsheets and developed administrative reports.-Received and processed all incoming phone calls, directing each client to the correct department.-Coordinated meetings with other department managers and served as main liaison between department heads and employees.-Managed the front desk when guests and clients arrived for appointments and interviews.-Assisted in the interviewing and hiring process for all new employees.

Bolingbrook, Illinois, United States

-Implemented hands-on, play-based strategies such as games and crafts for experiential learning.-Created, organized, and led activities to promote physical, mental and social development.-Maintained tidy and clean classroom consistent with safety and health standards.-Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student care.-Created and implemented developmentally appropriate curriculum addressing all learning styles.