Process Re-Engineering Assistant
CurrentSystems Efficiency Writes use cases of current manual systems and suggests new cases in response to modernization efforts and programs. Inspects processes for duplication of effort across multiple sections/units and hierarchical levels.Researches and recommends modernization tools for front office use as well as bureau day-to-day processes with the goal of streamlining work processes and managing information overload for staff due to staff reductions and budget constraints.Writes and curates the live design documentation for projects, coordinates with various actors and stakeholders to improve bureau operations. Change managementResearch and develop strategies for anchoring and fostering an environment that encourages agility and continuous learning of technologies and work processes in the hopes of improving tech literacy and improved efficiency of staff.Designs, researches and develops material for a bureau communications, including news, situational awareness, creating connectedness, ethics awareness, controlling expectations and other topics the Director of Air Navigation wishes to communicate.Knowledge ManagementCreates teaching materials, distribution channels and strategies to on-board new procurements. Investigates gamification and development of intrinsic behavior modification techniques.Coaches and writes material on basic IT practices with the goal of reducing office reliance on IT calls, and greater technological autonomy among staff. Emphasis on continuous learning.Functionality testing and front end development (Web/SharePoint)Creates website tools, behind the scenes document management for large events assisting in the creation of custom tools for events, or event preparation.Assists sections with SharePoint and website concerns, issues, and ideas for development to procure concerns and issues faced by staff that could be addressed.