Daragh Hayes Email and Phone Number

Developed and implemented effective sales strategies, led partner enablement, established diverse market channels, and expanded channel revenues in B2B2C and B2C.Led, mentored, and managed channel sales teams, establishing clear goals and performance metrics.Promoted awareness of the patented AI SaaS product, emphasizing its effectiveness in delivering a safe online experience for children of all ages.Crafted engaging content and delivered captivating presentations for Tier 1 carriers, OEM's and MVNO's.Led partnership management and negotiated key contracts.

Led the Akamai-Verizon partnership, regularly presenting strategies to C-level executives.Directed the Enterprise sales team, driving sustained channel revenue growth within VZ Wireless.Secured the second highest sales performance in VZ Wireless, with a focus on Enterprise and Mid-Market segments.Optimized sales cycle, sales pipeline, and key metrics, using CRM systems like Salesforce, enhancing data-driven insights.Awarded Akamai's North America Sales Channel Team of the Year in 2021 for exceptional revenue growth and leadership.Partnered with K-12 nonprofits to deliver tailored SaaS solutions, ensuring year-round connectivity for 500,000+ students.Honored as a Titan Winner in 2021 for leading the Channel Sales Leaderboard in North America.Crafted competitive positioning strategies that significantly enhanced market differentiation and drove sales growth.Spearheaded the launch of next-gen Akamai Cyber Security and API solutions in VZ's marketplace.

Recruited, hired, and managed a high-performing sales team, driving performance through ongoing coaching.Consistently exceeded sales targets, achieving over 100% year-over-year growth.Grew Verizon channel revenue from $0 to $20M annually, focusing on cybersecurity solutions.Coached and mentored sales team members, enhancing communication and presentation skills.Honored as Emerald Club winner in 2019 and 2020 for exceptional revenue performance and leadership.Partnered with VARs, MSPs, and MSSPs, driving growth through active participation in trade shows and live events.Delivered CIPA-compliant security solutions to safeguard over 500,000 K-12 students nationwide, pre- and post-pandemic.

Secured a strategic partnership with Verizon, integrating Asavie’s SaaS solutions in Wireless Data Security and IoT.Strengthened key accounts with Vodafone Ireland and EIR while leading the AT&T partnership.Created sales enablement materials, conducted targeted training, and executed strategic marketing programs.Led and coordinated sales teams across the US and Ireland, ensuring alignment and performance.Built lasting customer relationships, to ensure customer satisfaction and retention.Grew AT&T's B2B channel revenue from $0 to $25M annually, establishing a key growth engine.Mentored cross-functional teams of sales personnel, engineers, and trainers across the USA and Ireland.

Spearheaded business development at Asavie, driving significant growth through strategic partnerships and the acquisition of key clients for Cybersecurity and SaaS, IoT/M2M solutions.Secured a strategic partnership with AT&T, positioning Asavie’s SaaS solutions within a major telecom network.Crafted and executed a strategic sales plan that enhanced brand awareness and drove significant sales growth within AT&T’s leadership and sales teams.Designed and implemented a scalable end-to-end sales process that streamlined operations and supported long-term growth.Achieved consistent revenue growth of over 100% year-over-year from 2013 to 2015, significantly exceeding targets.Achieved top-selling application status in AT&T’s SMB Markets, outperforming competitors in a competitive space.

Orchestrated the provision of Contact Centre solutions to facilitate successful outsourcing and offshoring (BPO) initiatives, thereby enhancing operational efficiency.Spearheaded a Request for Proposal (RFP) process to procure a €4 million ($5 million) IT program, replacing the entire Contact Centre IT Platform with an IP-based telephony solution. This transformation facilitated a new care service model and resulted in annual support and maintenance savings of 20% year on year.Conceptualized and oversaw the implementation of voice and application connectivity across various sites, encompassing Vodafone offshore shared services sites and third-party partner locations in the UK, Egypt, and India.Managed and executed a program that led to the adoption of Genesys IP-based Contact Centre and NICE Workforce Optimization, along with Voice Analytics solutions.

Predicted call volume, administrative workload, staff hours availability, and resource requirements for a Contact Center employing over 500 individuals.Produced and delivered weekly historical reports, incorporating cause-and-effect analyses of service level performance, staffing efficiency, and the cost-effectiveness of resource allocation.Oversaw recruitment planning, including agency coordination, staff attrition forecasting, Full Time Equivalent (FTE) planning, and the development of models for new business ventures.

Took charge of fostering opportunities and promoting growth among business customers in Dublin and the Southeast of Ireland, utilizing consultative sales approaches and cultivating relationships.Oversaw the entire sales process, guiding customers from the initial discovery phase to the successful implementation of business solutions, which encompassed a range of products from phones and tablets to connected devices.Provided support to 15 Retail Stores and delivered training and coaching to more than 50 store consultants.Exceeded sales quotas by achieving 112% and 127% of the target in successive years.

Delivered technical customer support to Vodafone customers, ensuring their technical inquiries and concerns were addressed.Managed escalations forwarded from the first-line support team, with a primary focus on achieving a First Call Resolution.Expertly troubleshooted a wide array of complex issues, spanning network problems, device configurations, hardware concerns, and billing discrepancies.Collaborated effectively with multiple teams and departments, including Networks, Product, and Risk Management, to resolve customer issues and deliver comprehensive support.Collaborated with various teams and depts., such as Networks, Product and Risk Management.