Dar Andrews Email & Phone Number

Omaha, Ne, Us

NEI Global Relocation is a leading division of a 169 year-old real estate and management company steeped in American history as a pivotal contributor to the expansion into the Western USA. NEI exemplifies the definition of 'white glove' support for all talent agility and movement.

Home Instead is the world's leading franchise network of home care services for seniors. The network has more than 1,100 independently owned and operated franchise offices which provide more than 80 million hours of care, annually. This franchise offices are located throughout the United States and 12 other countries.Led a high-performing developer and IT Operations team with a focus on application development, integration, and cybersecurity. Achievements included:1. Enabled critical MS Power BI dashboards, elevating franchise office performance.2. Successfully resolved a significant security breach, introducing a comprehensive cybersecurity program with no budget increases. Implemented Palo Alto Prisma Cloud and Prisma SaaS for robust ecosystem monitoring.3. Replaced outdated corporate network and telecom systems with Meraki and Mitel, improving overall connectivity.4. Developed inter-application data exchange, automating manual processes and fostering operational efficiency.5. Facilitated Salesforce.com deployment to 660 North America franchise offices, streamlining operations.6. Rationalized team roles, reducing duplication of effort and optimizing resource allocation.7. Introduced AI and Machine Learning into Home Instead Operations, driving innovation.8. Created multiple product applications for franchise owner operations and management.9. Consolidated corporate facilities, resulting in SG&A savings.10. Implemented advanced identity and access management applications for North America.11. Achieved an impressive 99.85% favorable rating in Franchise Network IT Support Customer Satisfaction scores.#Leadership #Cybersecurity #Innovation #Efficiency #TeamManagement #AI #BusinessDevelopment #CustomerSatisfaction #DataInsights

San Jose, Ca, Us

PayPal is a world leader in the FinTech industry supporting billions of financial transactions. 1. Led a global team of technology professionals across NA, Europe, and Asia in support of corporate and external customer applications, security, network and infrastructure.2. Managed strategic, managerial, and operational support for PayPal's corporate network, firewalls, and global telecom.3. Spearheaded IVR development and engineering.4. Orchestrated Genesys contact routing for 12,500+ customer support agents in a multi-channel setup.Managing a vast network of 72,000+ telecom end-points and 96,000+ network end-points.5. Responsible for a budget exceeding $100 million.6. Managed relationships with 40+ carriers and technology vendors.7. Supported 90+ global business locations, catering to customer support, app development, and regional sales.8. Demonstrated proficiency in leading-edge applications, including Genesys Contact Routing, NICE Quality Management, Avaya Telecom systems, PEGA BPM, SAP, and SalesForce.Com, among others.

San Jose, Ca, Us

Led a team of ~150 engineering professionals managing PayPal Inc Corporate Network, the Corporate firewalls, the Global Telecom team, Customer Service Workforce Applications, and Outsourced Partner integration.1. Keynote Achievement: Led the IT effort to complete the corporate separation of PayPal from eBay to a successful completion in July of 2015.

San Jose, Ca, Us

Responsible for the architecture, implementation, and support of customer service applications for PayPal (a division of eBay Inc.) in support of ~3,000 customer service agents.Managed a team of 60 technology professionals and 20 contract staff members, globally in 6 countries1. Responsible for an operations expense budget of $55 million / capital expense budget of $8 million2. Developed/Supported +100 CX applications / 3,200 servers supporting call center ops in 23 countries 3. Managed the eBay Inc. telecommunications infrastructure supporting over 46,000 end-points in +60 countries4. Reduced PayPal Customer Service outages by over 75% from 2006 to 20095. System availability for most applications exceeded 99.94% availability over 24 x 7 operations6. Spearheaded eBay Market Places “Project Turnaround” by shifting the percentage of phone Customer Support contacts from 20% to 60% of total customer support interactions in 2009

Northbrook, Illinois, Us

Recruited to streamline all accounting functions, reorganize the information systems group and coordinate the implementation of JDE OneWorld across all divisions of Viking Pump – the flagship business of IDEX:1. Held a consolidated position of Director of Accounting and Vice President of Information Systems2. Managed a staff of 6 Accounting and 6 IT team members (consolidating 3 international divisions)3. Managed the merger and acquisition of Wright Pump, which was based in Waukesha, WI:­4. Consolidated all accounting functions at Viking Pump into Cedar Falls, IA5. Successfully implemented JD Edwards One World XE across all Viking Pump divisions while • reducing consultant spending by over $250,000 annually from similar IDEX project levels6. Spearheaded Sarbanes Oxley attestation review with auditors from Deloitte & Touche LLP7. Enjoyed revenue growth from $120 million to $150 million over five year

Irvine, Ca, Us

Recruited to improve corporate inventory accounting accuracy and consolidated all Global Manufacturing Accounting functions including overseeing General Ledger month-end accounting, inventory reporting, cost accounting, budgeting, and spending analysis. Responded to a request to manage the globalization of Gateway’s systems and processes by implementing JDE OneWorld XE.1. Led a global team of analysts assigned to the implementation of JDE OneWorld 2. Successfully implemented a Y2K version of JD Edwards World software to all aspects of Finance, Manufacturing and Sales (including re-engineering Gateway’s entire product pricing structure

Oversaw the growth of an $8M Division with 300 employees to a $70M entity with over 800 employees. Managed all accounting and IT aspects for the division. Assisted division management in the analysis and implementation of multiple cost reduction and quality improvement initiatives. 1. Successfully implemented BPCS Financials, Manufacturing, Procurement, and Warehouse Management modules2. Reduced per unit material and overhead cost by 15% during the first 12 months of employment3. Improved order-to-cash process allowing for a 10% reduction of Days Sales Outstanding (DSO)

Enjoyed a career of increasing responsibility as a member of the Sundstrand – Aerospace finance team. This encompassed all aspects of plant site and corporate accounting; including payroll, A/P, A/R, cost accounting, budgeting, strategic planning, Department of Defense negotiations, inventory management and capital management. 1. Managed Accounting and IT functions for two manufacturing facilities employing over 600 personnel2. Successfully managed the down-sizing of facility to reduce corporate product cost by 20%3. Corporate achievement award winner 1990 and 1991