Murali Daran Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

· Managing a team of project coordinators to support WIT projects in India, APAC and EMEA regions. Work cross-functionally with various IT functional teams to deliver respective IT services as per the project scope· Strategically working with GRE project managers, service owners, IT business partners with set MOS and fostered those relationships through a.

Bengaluru, Karnataka, India

· Managed a team of 25+ customer service specialists to support 4000 + employees in Bangalore and Madurai sites· Worked closely with the business to understand problems and proactively implement solutions to solve those problems· Performed regular maintenance and improvement of network & servers to maintain uptime SLA· Maintained a high level of customer.

Bengaluru, Karnataka, India

· I manage 12 critical accounts for Wipro from the south-2 region, handling customer across verticals like High-tech, manufacturing, retail and healthcare· Worked closely with the customers to understand problems and proactively implement solutions to solve those problems through SIP and SEP· Established a strong sales strategy for all major customers and.

Chennai, Tamil Nadu, India

· Directed 60 IT staff across 20+ remote offices. Supervised a team of 2 Team leads, 4 Domain leads and managed good relationships with external vendors and advisers· Oversaw technical infrastructure, performing tests, drafting reports, and collaborating with vendors as needed for installations and upgrades· Worked closely with the customer to understand.

Bengaluru, Karnataka, India

· Led a team of 25+ customer support engineer to support in installations, upgrades, maintenance, and repairs for Desktop, Laptops, Servers, telecommunications, networks, and security systems for 300+ employees· Served as first point of contact for training and onboarding team to support 50+ new joiners every week and supporting with laptops, phones, and.