Murali Daran Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

· Managing a team of project coordinators to support WIT projects in India, APAC and EMEA regions. Work cross-functionally with various IT functional teams to deliver respective IT services as per the project scope· Strategically working with GRE project managers, service owners, IT business partners with set MOS and fostered those relationships through a deep knowledge on the infrastructureservice design· Rigorously maintained and forecasted financial budgets to ensure all IT services in every projects were delivered on-time and on-budget· Led efforts to improve productivity in the team and cost savings to the business though leveraging the latest technologies and well defined SOPs.· Fostered a culture of robust documentation at every stage of the projects and maintain them in repository for future reference and learning purpose.

Bengaluru, Karnataka, India

· Managed a team of 25+ customer service specialists to support 4000 + employees in Bangalore and Madurai sites· Worked closely with the business to understand problems and proactively implement solutions to solve those problems· Performed regular maintenance and improvement of network & servers to maintain uptime SLA· Maintained a high level of customer satisfaction through effective verbal and written communication skills· Created alignment with executive leadership on scheduling, budgeting, resource management, and cadence and style of progress reports· Oversaw the employee onboarding process for Honeywell and drive personal navigator initiative for India to make the new joiner productive from day-1

Bengaluru, Karnataka, India

· I manage 12 critical accounts for Wipro from the south-2 region, handling customer across verticals like High-tech, manufacturing, retail and healthcare· Worked closely with the customers to understand problems and proactively implement solutions to solve those problems through SIP and SEP· Established a strong sales strategy for all major customers and prospects, developing positive relationships with all key customers· Identified revenue, collection, and value adds and increasing year-to-year gross margin goals by 10% by farming additional business· Cultivated relationships with potential customers, identifying needs and goals, and providing follow-up assistance, gaining excellent feedback on customer reviews

Chennai, Tamil Nadu, India

· Directed 60 IT staff across 20+ remote offices. Supervised a team of 2 Team leads, 4 Domain leads and managed good relationships with external vendors and advisers· Oversaw technical infrastructure, performing tests, drafting reports, and collaborating with vendors as needed for installations and upgrades· Worked closely with the customer to understand problems and proactively implement solutions to solve those problems· Analyzed escalated tickets to identify unnecessary escalations, and coached junior team members to resolve tickets before escalations· Overhauled outdated IT policies and procedures, and provided mentorship and training sessions for tech team member regarding all in scope infrastructure services like network, datacenter, Hosting, Meeting room technologies, print, security and end user systems· Perform risk analysis through FMEA tool and do mitigation plans. Drive BCP and DR test periodically to maintain uptime SLA· Conducted and supported customers on various internal and external audits. Conducted monthly and quarterly performance review with senior management

Bengaluru, Karnataka, India

· Led a team of 25+ customer support engineer to support in installations, upgrades, maintenance, and repairs for Desktop, Laptops, Servers, telecommunications, networks, and security systems for 300+ employees· Served as first point of contact for training and onboarding team to support 50+ new joiners every week and supporting with laptops, phones, and other devices for induction and trainings· Managed work tickets, prioritizing urgent needs and communicating plans with all customers within agreed timeline· Collaborated with different tech team, escalating issues as needed via ticketing system and prompt communication· Implemented initiatives to save time, effort, and cost, such as recommending updates and new applications, implementing remote support desk and etc.· Assisted in inventory management, and replaced outdated and inoperative hardware and equipment for 3000+ employees