Dararith Chantha Email & Phone Number

Phnom Penh, Kh

Cambodia

Representative of Samsung Cambodia, monitoring and work closely with local digital agency on- Social Content Management - Develop monthly master calendar for Always-on and Media Boosting Content. - Digital Campaign Management for product launch for MX (Mobile Experience) and CE for Consumer Electronics - Media Buying - for specific campaign - Influencer Marketing campaign for product launch including Flagship and Galaxy A and CE product- Live streaming on SNS - Digital Drive - To create yearly calendar to prepare on product launch, seasonal promotion artwork

Siem Reap

Siem Reap

In-charge of Online Sales in Sales & Marketing department. www.innotality.com

Siem Reap

In-charge of Reservation in Sales & Marketing department at INNOTALITY Corporation (Borei Angkor Resort & Spa, The Privilege Floor @Borei Angkor, Lotus Blanc Resort and The Privilege Floor @Lotus Blanc).www.innotality.com

Phnom Penh

To manage and lead a team of Enterprise Support Center (Postpaid Corporate customer)

1. Determine the needs and information-seeking behavior of customer service agent, call center agent, distributors, dealers, and subscriber.2. Design, develop, implement and maintain an integrated Knowledge Management System for product and service data, documents, presentations and reference materials that is indexed and searchable.3. Lead, with little oversight, the implementation of the Knowledge Management System in a way that promotes stakeholder participation.4. Design, develop and implement an organized and consistent system for working (draft) documents.5. Interact with the broader organization to facilitate the transfer of research findings.6. To lead a team of Enterprise Support Center (Postpaid Corporate customer)7. Outbound call dealer education program

Job Purpose- To assist and handle tech support, demonstrate the ability to coach and develop team members.- Ensure strong and professional customer services included soft skills while delivering a solid technical support experience.- The call center senor officer is a highly focused position to ensure a service-oriented and professional working environment by supervising the performance of team member’s, operational team and executing necessary actions for their motivation when required. Principal Accountabilities1. Motivating and inspiring the team to surpass their potential.2. Improving the team and facilitating the communication among the members of team.3. Exceeding and meeting departmental objectives, including conversion targets, and lead generation.4. Encouraging, supporting, and motivating actively one’s peer team.5. Looking constantly for development as well as continuous improvement for the entire team.6. Striving for new ways continually, to increase the opportunities of sales.7. Handling escalated calls, complaints, questions, and queries as necessary.8. Facilitating cross-functional communication within employees for improved working condition.9. Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.10. Deliver or do briefing new promotion/product after join meeting with other department and make sure staff clear information11. Other related administrative work and required by senior executive12. Monitoring tickets, emails and calls and scoring/evaluating performance against a set of internal and external quality standards and expectations13. Accurately recording and analyzing data (for both transaction quality assurance and customer satisfaction data)14. Identifying trends and training gaps15. Effectively communicating findings to the appropriate people/departments16. Providing coaching and development information to reps, supervisors and trainers

Job Purpose- To assist and handle tech support, demonstrate the ability to coach and develop team members.- Ensure strong and professional customer services included soft skills while delivering a solid technical support experience.- Support internal and external customer, handling customer complaint related to basic Technical issues, with mobile, dongle, and BlackBerry service.

Information Technology

Graduated, General English

Graduated, General Chinese