Darartu Shafi Email & Phone Number

Denver, Colorado, United States

• Assist inbound reps with client inquirers and comprehension of the various investment products available • Work with escalated clients and plan sponsors in resolving transactional as well as processing issues… Show more • Assist inbound reps with client inquirers and comprehension of the various investment products available • Work with escalated clients and plan sponsors in resolving transactional as well as processing issues • Provide coaching and training to ensure regulatory compliance through observing client interactions live, reviewing requested interactions, and reviewing trade logs. • Work closely with the retirement customer care liaison in managing the department’s inbox.• Work with executive resolution team in reviewing and addressing presidential level complaints, BBB complaints, and client executive complaints. • Manage scheduling for support staff by analyzing volume to designate the level of support needed. Show less

Denver, Colorado, United States

• Provide one call resolution customer service for retirement plan participants • Educate participants on their retirement plan provisions and initiate rollovers and withdrawals • Perform fund transfers and rebalance investment portfolio for participants • Educate participant on plan… Show more • Provide one call resolution customer service for retirement plan participants • Educate participants on their retirement plan provisions and initiate rollovers and withdrawals • Perform fund transfers and rebalance investment portfolio for participants • Educate participant on plan investment option and discuss fund objective and performance Show less

Englewood, Colorado, United States

• Handel Green Taxi’s account receivable for Colorado Non-Emergency Medical Transportation • Managed over 100 drivers trip data and payment • Responsible for investigating incomplete trips that have been invoiced

Englewood, Colorado, United States

• Train new employees and drivers on Autocab and Ghost application • Manage scheduling for dispatchers and drivers • Manage quality control of the inbound and outbound calls in the dispatch department• Credit customer account as a result of overcharge and if trip violates PUC regulation

3150 Rampart Rd, Fort Collins, Co 80521

• Assist with data cleanup for migration to the new database using Access forms • Prepared source data entry by compiling and sorting information; establishing entry priorities• Maintains data entry requirements by following data program techniques and procedures

1101 Central Ave Mall, Fort Collins, Co 80521

Worked at the register and helped students find books and school supply

4401 Innovation Dr Fort Collins, Co 80525

Account handling for Capital One customers via phone

Bachelor Of Science (B.S.), Business Administration, Management Concentration

Activities and Societies: Muslim Student Association, Campus Corps, Africans United

Education record

Activities and Societies: IB and honor student Representative of Interact club Member of Adams county youth council Member of Student.