Building and maintaining relationships with new, current and past group sales clients. Meeting with clients onsite to develop new business. Acting as a liaison for the department with Tessitura ticketing system (and continuing to build knowledge of it). Communicating with Tour & Travel professionals, schools, social/religious associations, scouts, and performance groups to promote and sell tickets, lunch packages and other add-ons.

Take reservations for all Academy programs via phone, mail and email. Compile, monitor and report grant fulfillment activity to various program managers and departments. Provide weekly, monthly and yearly activity reports to program managers. Prepare and oversee billing procedures for Academy programs, including handling purchase orders, collection and processing of payments. Manage database to insure accurate scheduling and reporting of Academy programs. Assist with training of Group Sales Reservationist. Assisted with planning and marketing for the Academy's "Police, Fire and Office of Emergency Management Appreciation Week."​ Assist with switchboard operations.

Coordinate phone and online reservations for both intimate and large groups exceeding 200 guests, including schools, businesses and other non-profit groups. Maintain Vista customer database and GroupWise email address books. Work with the Marketing Department, assisting with online ad posting and watching for partnership opportunities.

Supervised staff of up to twelve temporary employees and delegated work assignments. Provided database maintenance and pricing setup with Paciolan ticketing system. Communicated with upper level museum management to coordinate ticketing for their events. Generated reports and evaluations on ticketed events.

Answered phones and processed ticket orders for exhibition on Thomas Eakins. Occasionally filled in for other departments (including membership and public relations) in an administrative role.

Oversaw the daily operation of the Rutgers Student Center, which included openings and closings of the building, as well as the handling of room reservations for student and faculty organizations and events. Assisted students, faculty and visitors with questions about Rutgers and its community.

Arranged mailings for the Kixx summer soccer camps. Prepared and edited several sections of the media guide for the upcoming season. Solicited potential campers about registering for 2000 Kixx Soccer Camp. Processed donation requests.