Darbi Brock Email & Phone Number

Atlanta, Georgia, United States

Gainesville, Georgia

Coordinate auditing, reporting, and collecting of declined and expired credit cards; calculate monthly and YOY metrics.Troubleshoot and resolve technical issues for mobile and internet products, working closely with QA and Product Development teams to resolve issues when necessary.Review daily transactions across multiple programs for renewal/expiration.

Gainesville, GA

Originated and closed title pawns.Coordinated local marketing for store.Managed collection of overdue and expired accounts.Responsible for training of new and current employees.Projected monthly loan/growth goals & calculated daily branch growth, reporting figures to General Manager regularly.

Baldwin, GA

Initiated orders for new telephone, internet, and satellite television customers (as well as re-connection orders for nonpayment disconnects.)Processed service modifications for existing customers.Provided billing information, as well as researched and corrected billing errors.January 2011 - earned Top Sales Representative status (out of three call centers.)

Bainbridge, GA

Loan origination and closing, and payment processing.Managed collection process for current-month delinquencies (approximately 500 accounts monthly) via phone, mail, and field visits to acquire payments due or suggest alternative repayment options, as necessary.Processed credit insurance claims and handled filing of legal documents.Responsible for.

Bainbridge, GA

Provided support for grieving families during planning process, as well as direct administrative support to owner/operator of established family-owned funeral home.Responsible for creation and distribution of funeral documents such as obituaries and other memorabilia, and handled recording of legal documents such as certificates of death, social security.

Tallahassee, Florida Area

Managed company advertising contracts and maintained marketing budget.Coordinated creation and distribution of advertisements in preparation for each state, national, and international conference.Responsible for travel and conference arrangements for upper-level management.Assisted in management of company's Sample Ordinance Service, streamlining process.

Bainbridge, GA

Responsible for all accounts payable for one of the leading Ford dealerships in southwest Georgia.

Associate, Accounting

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program, 92

Activities and Societies: Y Club (9-10); Journalism (11-12); Choral Program (9-12)