Darbi Brock Email & Phone Number

Gainesville, Ga, Us

Atlanta, Georgia, United States

Gainesville, Georgia

Coordinate auditing, reporting, and collecting of declined and expired credit cards; calculate monthly and YOY metrics.Troubleshoot and resolve technical issues for mobile and internet products, working closely with QA and Product Development teams to resolve issues when necessary.Review daily transactions across multiple programs for renewal/expiration processes, making corrections when necessary and providing training to Support and Sales teams as needed.Provide demo access for potential clients, set up complimentary accounts, and manage employee access to programs and applications.Provided Internet product access for web store orders (system is now automated.)Assist management and executives with special projects as needed.Monitor multiple email inboxes for sales leads, support requests, and marketing inquiries - handle requests or route to appropriate divisions.Coordinate training of new Support employees.Coordinated all mobile application orders and cancellations for Credit Acceptance partnership program for Subscription Team.Provided monthly billing and reporting for all Black Book/Credit Acceptance mobile users (1500+ users.)Developed list of recommended devices for mobile applications in 2013 prior to new mobile application release.Directed migration of over 1500 mobile users from a legacy mobile application to a new mobile app - contacted users, processed changes to physical access in company system, as well as updated billing codes for each subscription in billing system.Responsible for new product creation in 2016 to streamline updating processes and prevent accidental service disruption to over 2500 users, and coordinated migration of current users to new product.

Gainesville, Ga

Originated and closed title pawns.Coordinated local marketing for store.Managed collection of overdue and expired accounts.Responsible for training of new and current employees.Projected monthly loan/growth goals & calculated daily branch growth, reporting figures to General Manager regularly.

Baldwin, Ga

Initiated orders for new telephone, internet, and satellite television customers (as well as re-connection orders for nonpayment disconnects.)Processed service modifications for existing customers.Provided billing information, as well as researched and corrected billing errors.January 2011 - earned Top Sales Representative status (out of three call centers.)

Bainbridge, Ga

Loan origination and closing, and payment processing.Managed collection process for current-month delinquencies (approximately 500 accounts monthly) via phone, mail, and field visits to acquire payments due or suggest alternative repayment options, as necessary.Processed credit insurance claims and handled filing of legal documents.Responsible for accounting and general ledger for branch.Coordinated with local retailers for financing and partnership opportunities.Internal and state audit coordination for branch: directly responsible for rectifying errors.Provided direct support for immediate and one-over-one supervisor.

Bainbridge, Ga

Provided support for grieving families during planning process, as well as direct administrative support to owner/operator of established family-owned funeral home.Responsible for creation and distribution of funeral documents such as obituaries and other memorabilia, and handled recording of legal documents such as certificates of death, social security forms, and veterans forms.Light bookkeeping regarding invoicing for services and vendor payments (casket providers, city permit offices, etc.)Data entry of detailed funeral records; assisted with system upgrade requiring entry of nearly 3000 funeral records dating back to 1951.

Tallahassee, Florida Area

Managed company advertising contracts and maintained marketing budget.Coordinated creation and distribution of advertisements in preparation for each state, national, and international conference.Responsible for travel and conference arrangements for upper-level management.Assisted in management of company's Sample Ordinance Service, streamlining process to minimize turnaround time.

Bainbridge, Ga

Responsible for all accounts payable for one of the leading Ford dealerships in southwest Georgia.

Associate, Accounting

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program, 92

Activities and Societies: Y Club (9-10); Journalism (11-12); Choral Program (9-12)