Darcell Toliver Email & Phone Number

United States

Personal Shopping and Image Consulting Services

• Mitigate BSA/fraud exposure by completing vital research and documentation of account activity to determine appropriate actions.
• Optimize the bank's overall deposit risk program by implementing process and procedure changes to assist in various strategic BSA projects.
• Reduced fraud losses through the completion of reports and findings related to BSA, including Suspicious Activity Reports and Currency Transactions.
• Deliver and execute client services which include client calls, transaction processing, inquiry research, account maintenance and analyze customer questions and concerns, improving overall customer satisfaction.
• Develop and assist an organizational system that significantly enhanced monitoring of branch cash controls, regulatory compliance, and security management.
• Continuously increase banking center performance, operational excellence, and proficiency, creating workforce stability by cultivating an engaged and well-spirted environment.

• Facilitated customers in opening, managing, and optimizing their bank accounts and other products while aligning with the company’s visions and values.
• Pursued leads and potential customers to expand services and products offered.
• Strengthened customer relationships through cross-selling and up-selling to increase retention and income generation with each portfolio customer
• Accountable for opening new deposit relationships while exploring customers' financial needs and presenting the most compelling financial solutions to meet their needs while attaining retail and investment sales goals.
• Managed the complete banking relationship of the clients by partnering with specialists to provide all their financial needs which includes investment advice, mortgage needs and business lending needs.
• Referred clients to financial specialists in the event of specialized needs while still resolving any issues regarding their accounts

Murfreesboro, Tennessee

• Effectively established partnerships with both team members and customers resulting in long standing loyalty, satisfaction, and retention, decreasing employee turnover.
• Facilitated customers with applications on banking products such as Personal, Business, IRA, CD, Unsecure loans.
• Met monthly sales goals regarding accounts, credit cards and loans through cross-selling bank products to customers and identify potential opportunities.
• Improved overall sales, increased profit margin and maximized customer satisfaction by suggesting banking products to customers.
• Implemented banking policies and procedures which resolved in customer service issues quickly and efficiently overall increasing business profitability.
• Effectively posted payments from night depository, audited teller work, key logs and cash drawers