Darcey Johnston Email & Phone Number

Remote

• Currently leading IT Desktop, SysSecOps, and DBOps teams while reporting into our CTO while collaborating with executives, business unit leaders, operations, and developers to innovate and drive technology projects
• Currently involved in the migration of clients from our current SaaS platform to our new unified SaaS solution. My primary role is as an influential voice of our clients as an extension of the client success team. I am.
• Client technical point of contact to identify and resolve issues, manage global communications and SLAs, and set expectations to deliver a positive experience to meet client goals
• The go-to leader for collaboration across multiple teams in company for execution of large projects
• Member of our Senior Leadership team to participate in strategic business discussions around improved client experiences, reduced costs, improved communication plans, etc.
• Act as a manager, mentor, knowledge resource, and escalation point for team members to promote individual growth

• Oversaw IT and Database Teams while reporting directly into our CTO
• Acted as the internal Project Manager, team lead, and communications manager for migration from a private Cloud hosted solution into Microsoft Azure. Took a commanding lead role to hit an extremely aggressive deadline.
• Became member of our Senior Leadership team to participate in strategic business discussions around improved client experiences, reduced costs, improved communication plans, etc.
• Led the organization and deployment of over 200 employees over two weeks to work remotely due to the restrictions put in place by COVID-19
• Created and implemented documented standards and procedures within the team to improve our global support platform
• Orchestrated the rollout of PingID for Multi Factor Authentication company wide for use with select third party applications, including Microsoft 365

Louisville, CO

• Acted as the internal Project Manager, team lead, and communications manager for a complex data migration from three Data Center OnPrem hosted infrastructure environments to a 90% virtualized hybrid Cloud solution..
• Completed our selective internal Leadership Academy and was voted by my peers "Most Likely to Apply Learnings"
• Managed migration of approximately 600 accounts from OnPrem Microsoft Exchange email to Cloud hosted mail provider

Louisville, Colorado

• Working with our technology teams to better serve our internal clients.
• Acting as project coordinator on implementation projects, system upgrades, client relations, etc.
• Bettering current team processes so that we can all be more efficient
• SharePoint lead for the entire company in implementation, creation, organization, and training of intranet

• Responsible for independently troubleshooting technology needs for 500+ worldwide employees
• Part of a team to manage 400+ servers performing various functions on various platforms
• Create and document efficient processes ranging from security, user setup, monitoring, machine builds, etc.
• Designed, structured, and launched 500+ user SharePoint Intranet site with site owners and users in mind
• Project Manager for our Infrastructure team to get tasks handled and significantly increase user satisfaction
• Participated in relocation of office and all technical requirements of move

• Supervised sales, merchandising, billing, payroll and bookkeeping
• Performed in-house technical support, phone support, on-site repairs, solution management, and conducted individual and classroom training sessions.
• Created a service and training atmosphere that is well known and respected in the community. As a technician, I consistently maintained customer satisfaction scores and rate of first time fixes above regional averages.
• Sales have increased by 35% and training was up by 60% in the 4 years that I was at the Mac Ranch.
• Helped create a Procedures Manual for daily business operations

Steamboat Springs

• Head Volleyball Coach:
• Coached teams of 8-12 athletes twice per week and at 5 tournaments throughout the season. Independently managed and responsible for practice plans, communication, strategies, and athletic development.Director of.
• Managed 6 different teams (50-60 girls total) and 11 coaches. Responsible for technical training,scheduling, conflict resolution, and communication with all club members.

Worked with a team of 8 employees while doing a multitude of tasks which included managing up to 30 projects, computer drafting, customer billing, office management, creating client contracts, and in-house computer technician

Bachelor Of Science (Bs), Logistics Engineering, Graduated Magna Cum Laude

Activities and Societies: Member – Society of Women Engineers, Member – National Society of Collegiate Scholars; Member – Alpha Chi.

Education record