- Answered 911 calls from citizens who are involved in stressful and potentially life threatening situations- Responsible for coordinating emergency responses to situations requiring the combined presence of fire, ambulance, or emergency personnel from other divisions and/or police services.- Provided instruction or direction to callers when required.- Assigned calls for service to police, parking enforcement officers, tow trucks and more. - Constantly reviewed events and… Show more - Answered 911 calls from citizens who are involved in stressful and potentially life threatening situations- Responsible for coordinating emergency responses to situations requiring the combined presence of fire, ambulance, or emergency personnel from other divisions and/or police services.- Provided instruction or direction to callers when required.- Assigned calls for service to police, parking enforcement officers, tow trucks and more. - Constantly reviewed events and adjusted priorities based on incoming information.- Monitored police pursuits and gathered information to assist the Supervisor and officer(s) involved.- Liaised with other divisions or other police services to provide an appropriate response.- Answered telephone calls on the non-emergency, “dedicated” and internal police lines and took appropriate action.- Operated various computerized communications consoles and associated equipment to receive, assess and relay information to police officers in the field.- Operate databases (including C.P.I.C) to check for and relay requested information to field personnel. Show less

-Manages the operational systems, processes and policies in support of event management team. -Contributes to organizational planning and strategy as a member of the management team.-Hires and trains staff on proper event procedures and policies.-Analyzes pre-conference planning and event performance, and prepares debrief documents.

-Developed and produced projects from proposal right up to delivery.-Delivered events on time, within budget and exceed expectations.-Set, communicated and maintained timelines and priorities on every project.-Maintained client, vendor and sponsor relationships.

-Communicated with clients, listening to their needs and presenting ideas and solutions. -Worked with multiple vendors simultaneously to meet tight deadlines. -Coordinated details of corporate events such as conferences, anniversaries, charitable events, sales meetings, business meetings, employee appreciation events, etc.

- Managed all office and administrative tasks. - Worked with Event Managers to coordinate large scale projects. - Coordinated general event needs, including swag, venue sourcing, street teams, etc. - Travelled to as part of the staff team on multiple US city roadshows.

Managed all aspects of orientation, including volunteer recruitment, budget management and attendee experience.

Selected amongst entire class for the sole paid student position as the Client Liaison for Humber's annual Student Art Show.

- Delivered a consistent and professional level of service at all times.- Exceeded revenue targets and call quality objectives.- Input customer related data accurately and efficiently.