• Meets deadlines, identifies issues that may impact delivery and brings solutions to overcome issues as necessary• Writes comprehensive user stories by adhering to standards and processes, demonstrating expertise in technical specialty and familiarity with related disciplines • Demonstrates a thorough understanding of Initiatives, Themes, and Objectives/Key Results, ensuring alignment and delivery of commitments to our clients• Leverages diverse knowledge sharing network to help my team and others identify gaps and develop new solutions for client missions• Produces high quality deliverables or products, communicating findings and any implications to job leaders or clients• Facilitate Backlog Refinements and Roadmap/Sprint Planning• Stay informed about the latest relevant technology to strengthen understanding of our technological ecosystem• Identify opportunities for business improvements and maintain a through understanding of our products functionalities

• Document any blockers or issues encountered during Daily Stand-Up and provide support to developers as necessary• Regularly review Jira throughout the day to ensure tickets are well-refined and properly aligned• Demonstrate a thorough understanding of Initiatives, Themes, and Objectives/Key Results (OKRs), ensuring alignment with our Program Increment (PI) commitments• Monitor support channels for relevant updates and generate tickets as needed• Contribute to PI event planning as necessary• Verify that deliverables are accurate and white glove ready• Facilitate Backlog Refinements and Roadmap/Sprint Planning• Stay informed about the latest relevant technology to strengthen understanding of our technological ecosystem• Identify opportunities for business improvements and maintain a through understanding of our products functionalities

• Facilitate onboarding and mentor new hires • Collaborate with multiple teams to provide resolutions for client, consumer, and internal needs. • Monitor multiple SaaS platforms, ensuring even distribution of tasks among scheduling team and maintaining support where needed.• Evaluate escalated client needs, corresponding with all necessary parties until a solution is reached.

• Liaison for communications between clients and users on SaaS platforms• Provide support on platforms, owning between 200- 700 closings, monitoring for any issues• Troubleshooting with users in order to ensure closings are handled efficiently and completed• Collaborate with different departments to ensure goals and client needs are met• Coach clients and users on product updates, providing further education if needed• Provide support for multiple company projects that will foster better employee and user experience

• Expedited client service requests for over 20 communities increasing homeowner satisfaction by 55%• Supported users with remote and hands-on technical requests, decreasing IT tickets and calls by 30%• Coordinated large scale community projects (Asphalt maintenance, roof replacements, painting)• Refocused onboarding training for new communities and employees

• Created catering proposals for customers based on budget and attendees• Gathered and was responsible for client and payment information• Increased sales by 40% by cold calling and marketing