Darcie Quinn Email and Phone Number

In my current role, I ensure confidentiality of client information and support advisors through all transaction stages. I manage buyer, seller, and third-party interactions, handle due diligence, and complete closing documents. I follow up with sellers, maintain regular communication with advisors, and participate in necessary meetings. I gather financial data, prepare reports, schedule appointments, and update CRM files. By streamlining processes, I aim to enhance transaction timelines and customer satisfaction. Additionally, I coordinate with the Marketing Director, assist in report preparation, conduct research, and create PowerPoint presentations. My focus is on delivering exceptional customer service and support.

As an Associate Manager at TechSoup, I played a pivotal role in supporting the nonprofit sector through various responsibilities related to Microsoft Cloud Services. I oversaw employee performance, tracked business trends, and updated processes to align with TechSoup’s mission of leveraging technology for a more equitable planet. My duties included monitoring calls, chats, and emails to ensure swift resolution of customer queries and identifying opportunities to enhance our service to nonprofits. These efforts directly supported the nonprofit sector by improving efficiency and service quality.

As the Account Management Team Supervisor, I led a dedicated team of Account Management Specialists (AMS) who were committed to providing exceptional support and service to our nonprofit partners. In alignment with TechSoup’s mission to leverage technology for social good, I monitored and evaluated the performance of the AMS team, implementing process improvements and regular coaching to enhance client satisfaction and retention. I ensured that our team was trained and utilized resources effectively, enabling us to respond to inquiries efficiently and with the highest quality. Additionally, I mediated and resolved complex issues that required advanced customer service management skills, striving to achieve swift and positive outcomes for our nonprofit clients.

As a Store Manager, I was passionate about driving sales and delivering an outstanding customer experience. I was in charge of recruiting, hiring, training and developing the best store associates who could meet the needs and expectations of our customers. I kept accurate records of hiring and performance documentation and made sure they were up to date and accurate. I also conducted regular performance reviews and provided feedback and coaching to the store associates. I ensured that the store presentation was consistent with the brand image and met the company standards. I monitored the overall store performance, including customer satisfaction, sales, loss prevention and inventory control. I also analyzed sales reports and inventory data to identify areas of improvement and opportunity. I communicated effectively with the district manager and other store managers to share best practices and resolve any issues.

As a Starbuck's Store Manager, I had the opportunity to lead a great team of people who worked hard to make our customers happy. I cared about the quality and safety of the food and drinks we served, and I always made sure they were fresh and delicious. I also enjoyed finding and training new store associates who fit well with our culture and values. I kept track of all the hiring and performance documentation, because I wanted to be fair and transparent with my staff. I made sure that our store looked clean and attractive, following the guidelines from the brand and the company. I was always looking for ways to improve our store performance, by listening to our customers, analyzing our sales data, preventing losses and managing our inventory.

I started as an Assistant Manager and I was quickly promoted to store manager. I was responsible for planning ad overseeing the opening of a brand new store. I was responsible for recruiting, hiring, and training a full staff for the store. Once the store was open my responsibilities included but were not limited to meeting or exceeding sales goals, employee training and development, store presentation, accurate record keeping, loss prevention, ensuring all syandards were in line with the Victoria's Secret brand.

As Store Manger my priority was driving sales while providing an exceptional customer experience. My responsibilities included but were not limited to recruiting, hiring, training and developing store associates. Accurate record keeping ensuring hiring and performance documentation was up to date and accurate. I ensured that the store presentation was on brand and maintained t to company standards,. Overall store performance including customer satisfaction, sales, loss prevention and inventory control.Additionally, I traveled within my district to assist with struggling stores, store openings, and other various tasks. I was promoted to District Store Manager Trainer. n my new role I was responsible for recruiting, hiring and training store mangers throughout the district and provider ongoing support while maintaining top performance in my own store.