Provide customer support to book reservations utilizing specialized software, process payments and refunds, assist persons with special needs, answer questions related to ferry travel both face to face and via telephone, coordinate with security, lot attendants, and ferry operators to facilitate smooth and timely departures.

Remotely Assisting Project Managers with various consulting assignments to ensure timely completion of high quality deliverables. Highlights:—Researched and compiled data on social service providers based on services provided and proximity to targeted communities using internet directories and Microsoft Excel.—Conducted telephone interviews with various community stakeholders to assess needs within the community.—Provided proof reading and editing of reports.

Sort incoming charges from both doctors and ambulance providers to batch for system entry; interact with various web-based databases to ensure complete and accurate patient insurance information, evaluate patient accounts for collection activity, address patient billing concerns, arrange payment schedules as needed for patients, evaluate insurance denials for errors and appeals, interact with insurance companies to ensure timely claims processing, process refunds in the event of payment errors.

Performed standard administrative duties (e.g., telephone, filing, correspondence, and records and supply management) for a multi-office transportation engineering firm. Became known for my ability to adapt and quickly master tasks required to produce high quality deliverables. Highlights:—Worked directly with Project Managers performing a variety of tasks to produce high quality deliverables. Including accessing project folders, internet research, contacting meeting attendees, coordinating mass mailing of printed materials, typing, formatting and proofreading reports from multiple writers, and collating and binding multiple copies of reports and proposals for delivery. —Designated as Executive Secretary for the firm’s president, as sole administrative contact for the firm’s founder and to maintain confidential wage rate information. Also, responsible for distributing resumes to senior management and creating offer letters for prospective employees. —Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; maintained office calendars and general equipment.—Developed electronic versions of forms and information for easier access firm wide utilizing Microsoft Office and Adobe Acrobat software. —Received excellent performance reviews for exceeding expectations and ability to learn and master new concepts; positive work ethic; and commitment to providing outstanding support.

Performed standard mortgage processing duties (i.e., data entry, income, property, and credit verifications, requesting information from all parties involved in loan process, and coordinating with borrowers, lenders, and other third-party entities) for a team of six loan officers to ensure accurate information and timely submission of documents and closing.Highlights:• Extensively utilized internet research to locate documents and information to expedite closing.• Compiled and submitted regulatory reports to state entities and lenders to maintain an approved broker status. • Tracked income and expenses utilizing QuickBooks software. Compiled and verified payroll data submitted by employees. Liaised with outside accounting firm to maintain balanced and up to date income and expense reports.

Performed standard mortgage processing duties for a team of eight to 10 loan officers to ensure accurate information and timely submission of documents and closing. Compiled and verified payroll data submitted by employees.Highlights:• Extensively utilized internet research to locate documents and information to expedite closing.• Responsible for submitting regulatory reports to various state entities to maintain an approved broker status. Also, complied and submitted applications to lenders for business partnerships.• Performed general reception and administrative duties.