Darcie Murphy Email & Phone Number

Cardiff, Wales, United Kingdom

Working in both the Reservations and the Conference & Events Department;Ensuring the Department reaches its KPI'sProviding the best possible customer service to all guestsCoordinating administration for conference and event bookingsNegotiating rates in hotelGroup Enquiries Reporting

Cardiff, United Kingdom

Managing and training the team of receptionistsEnsuring the front desk provides a professional and friendly service for customersScheduling your staff rotaHiring new employees to join the department Liaising with other departments

Cardiff, United Kingdom

Responsibilities include: - Assisting and reporting to front office manager - Complete responsibility for the front office department in the absence of the management team - Training and development of new and existing staff and ensuring all team members follow the correct standard of procedures - Ensuring a high level of customer service is delivered at.

Cardiff, United Kingdom

- Understanding and demonstrating excellent customer care with high levels of customer service. - Developing customer relations. - Maximising room sales. - Answering telephone enquiries efficiently and professionally. - Upsell packages to guests. - Assisting with accounts department to achieve targets. - Dealing with and resolving complaints to a high.

Cardiff, United Kingdom

- Deliver excellent customer service, at all times. - Welcoming and serving Restaurant guests. - Serving and present beverages, quickly and efficiently. - Dealing with billing procedures. - Covering supervisor on holidays and illnesses ensuring the shifts run smoothly. - Adhering to all relevant health and safety policies. - Keep up to date with current.

- Supervising,Leading and training Staff. - Displaying items and re organising shop floor. - Ordering stock and overlooking deliveries. - Daily cash ups. - Weekly meetings with managers - Advising customers on their purchases.