Darcie R Marchal Email & Phone Number

Antioch, California, United States

•Ensures all site positions have proper coverage for long and short-term substitute posting.•Specializing in attendance management, such as scheduling, preparing reports, updating accounting codes, and reconciling monthly records. •Maintains site calendars and processes permit requests from internal and external sources for facility use.•Site key distributor responsible for all site key distribution, processing, tracking, and returns. Works with school district locksmith on safeguarding security standards. •Assists counselors by processing alternative education applications, screening appointments, and providing students with transcripts, schedules, and support forms.

•Provisions system access for Enterprise Customer Complaints supporting all lines of business such as Mortgage, Lending, Business Banking, Virtual channels, Payment services, Auto, Resolution Team, Credit card, Money movement, and Deposit products•Works with Business partners to maintain and update procedures to ensure efficiency and risk management are achieved in all active and change efforts•2021 assignment for Centralized Cross Product team. Utilizing agile and waterfall processes by implementing access matrix and provisioned access for the largest Enterprise Customer Complaints team supporting over 400 end users and over 4000 points of approved access tools.

Concord, California, United States

•Works directly with Project Managers, Implementation team, Bankers, and Clients to investigate and resolve escalation issues related to system and account compatibility with WellsFargo.com internet/browser and network connectivity.•Digital Communications Associate, collaborates with SMEs to create specialized training material such as Digital Did You Know, Fact sheets, and SharePoint Libraries.•Training Mentor provided support for training classes, created digital decks for division knowledge enhancements, and updated all Bridge The Gap material.•Engagement Team Leader, manages and creates monthly incentive campaigns to meet business goals.•Proficiently utilizes over 20 software programs including Hogan, Alltel, Check Free and other programs paralleled to DOS operating back shop systems to resolve issues and document supporting research within technical cases.•Community Support Leader, Campaign Co-Chair for Concord Ca. yearly events.

Concord, California, United States

•Maintain progress and report results for a staff of 21 Technical Representatives for schedule adherence, sales goals/integrity, and quality assurance.•Identify, review, and respond to changing business needs/trends. Implement new connectivity procedures to enhance customer experience via Quicken/QuickBooks software connections.•Resolved escalated issues working with business and consumer clients, internal and external.•Proactively respond to all servicing needs related to scheduling updates and department coverage.•Traveling training mentor to Software Management Support Antioch, California June 2011 and Online Customer Service Support Boise, Idaho September 2010.

Concord, California, United States

•Resolved the company’s executive/high net worth client issues, problems, or concerns via inbound calls and written correspondence by performing extensive research on financial products/services. •Employed active listening skills in order to quickly and accurately identify client needs and execute independent decisions using sound judgment.•Acted as a knowledge base for all Online Customer Service first-level bankers by providing coaching and mentoring.•Training mentor; completed Mentor Training Certification Class in June 2008.

Concord, California, United States

•Trained in all queues supporting Online Client Services providing a first-call resolution no matter the situation. E.g., Sales, Portfolio Management, Commercial, Small Business, Consumer, Premier Banking, Financial Management Software, and Technical Support.•Attaining and exceeding sales goals for profit, core units, up-sales, and new relationship-building. •Assisted Premier clients with navigating the website, following regulations, offering products, and disclosing all requirements for banking online.