I'm the kind of person who loves to bring clients' creative ideas to reality. I like the challenge of something new. Starting from the beginning of a project and being able to see something work and develop over time is pretty amazing. With over 10 years of graphic design experience, I am passionate about bringing my art to the people who need help making their web presence and marketing designs to life.
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Operations ManagerRuum Media Llc Jul 2020 - Present -
Co-Owner / Graphic DesignerWith The Quickness Virtual Assistance, Llc Nov 2017 - PresentPlano, TexasWith The Quickness Virtual Assistance, LLC was formed by Darcie and Corey Whalen after years of freelancing combining our specialities for our clients. We do not subcontract our work, rather we prefer the control of doing the work ourselves for our clients so we can make sure everything is done exactly as our clients' request of us.I work as the graphic designer for clients that need print layout, web graphics and Wordpress Graphic Design using Adobe Illustrator, Adobe Photoshop, and Adobe InDesign. Specializing in magazine layouts, children's book layouts, print layouts and web graphics I am passionate about making my clients' design ideas a reality.For select clients, I also offer virtual assistance retainer packages to help my large graphic design clients handle the everyday tasks for their small businesses including Mailchimp newsletter design, social media graphics, blog graphics, email management, and schedule management.
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BloggerSelf-Employed Feb 2013 - PresentHomemaker vs. The World is a blog for geek moms by a geek mom. It talks about virtual schooling kids, geekery, and anything else I find interesting at the time. I run this blog mainly for fun, but it also earns me enough income to keep it running and turn a small profit. I write articles, do my own photography, create my own graphics, manage social media accounts (facebook, twitter, tumblr, pinterest, and g+ are my most used social media platforms), and work with affiliate partners.
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FreelancerSelf-Employed Jan 2009 - PresentPlano, TexasI work as a self-employed freelancer that primarily works as a graphic designer, administration assistant, content writer and virtual assistant with other bloggers and small businesses. Duties vary from client to client. I have taken tasks including creating spreadsheet databases, handling the data entry administration tasks of keeping those databases up to date in realtime, monitoring email accounts for responses and organization, and organizing computer files to make them easier to work with. My primary skills and abilities are handy in helping with creative content writing, SEO content writing, WordPress management, social media management, graphic design, and administration assistance. I am quick to learn new things and think on my feet, so have become a Jill of all Trades in the clients I work for as I'll take the work they throw my way and communicate if I can't figure out how to handle that task. I pride myself on timely, quality work and a fun, optimistic attitude.
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Operations ManagerPearl Cup Coffee May 2019 - Jan 2020Richardson, TxI started as a Barista at the Richardson location and moved to Store Manager within a month. After two months of managing the Richardson location, I was promoted to Operations Manager. As the Operations Manager, I helped open the 4th, 5th and 6th location of Pearl Cup. I've been very hands-on as far as working positions in each store to help to make sure the stores are being consistent in their service. My skills of organization have been very helpful in building policies and procedures to help in the inventory and delivery of product to each store. Schedule building, recruitment, inventory control, marketing, and mediation between Baristas and Upper Management have been strong skills that I have worked with to help with the expansion of the business.Responsibilities included:• Scheduling for multiple locations• Hiring, coaching, disciplinary actions, promotions, and firing of staff• Vetting vendors• Setting policies and procedures• Building a training guide, training managers, bakers and baristas• Inventory tracking for multiple stores• Building par lists based on sales for each location• New store and staff set-up• Special event scheduling, set up and follow-through• Artist liaison• Communication from owners to staff and from staff to owners -
Customer Support SpecialistSykes Jan 2019 - May 2019RemoteTemporary call center chat and phone support for product support for one of their clients in a remote position from my home office for tax season. -
Store ManagerTwisted Treats Jul 2018 - Oct 2018Dallas/Fort Worth AreaDuring my time at Twisted Treats I handled both the FOH and BOH duties for the ice cream and cookie dough treat startup. I moved from shift supervisor at the Deep Ellum location to Store Manager at The Colony location.My duties as the Store Manager included:• Scheduling• Payroll• Customer Engagement - Specifically making sure our store provided excellent customer service.• Training• Setting up the new Square POS system• Helping to set up new Policy and Procedures for the start up company• Hiring• Making sure the store adhered to Food Safety Regulations -
Graphic DesignerKaty Trail Weekly Apr 2018 - Sep 2018Dallas, TxThis was a temporary freelance position for a small local newspaper doing their layout design. Pictures and articles were delivered to me Monday through Wednesday of each week, and the 10-12 page newspaper had to be completed by 10pm every Wednesday for Friday distribution through the Dallas Morning News.I worked from home on my Windows computer on Monday and Tuesdays, and went into their office on Wednesdays to use their Mac to complete the process with the editors and send to print in pdf format.Responsibilities:• Using Adobe InDesign to do the layout of the paper• Using Adobe Photoshop for photo formatting for the paper• Looking up filler photos through proper channels to use in articles without photos• Light editing• Tight deadlines• Final product export to pdf• Emailing all advertisers final product of their pages.
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Shift SupervisorStarbucks Sep 2016 - Mar 2017Mesquite, TxThis was my second time working with Starbucks, so I started as the peak shift supervisor (opening shift) at the cafe only store in Mesquite, TX.Responsibilities included:• Opening Store• Prep for peak and other shifts• Heavy bar experience• Managing partners on my shift• Taking care of the store while manager was out on medical leave• Daily ordering• Daily inventory• POS operation• Tip counting and disbursement• Keeping the store up to Health Code and Starbucks internal Code Standards• Partner Appreciation -
Virtual AssistantKing Penz Aug 2009 - Feb 2015Dallas/Fort Worth AreaKing Penz is the a company that sells it's hand turned writing instruments at art shows and online. I ran the business side for the artist, Mike Boyd. This included finding art shows that would be a good fit for his work, submitting applications for entry, making sure the fees for booths were paid on time, photographing all the product, running the website (when he had one), setting up and running his etsy store, responding to online inquiries and emails, setting up social media, handling all online orders, covering all paperwork (sales tax information, signage, invoicing, placing orders for materials, filing receipts for taxes, shipping, and keeping up with local competition), and making sales at events. This was a fun job, but the artist lost interest and decided to scale back and only sell his pens as a hobby.
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Chat Support AdvocateNeedle Aug 2014 - Jan 2015Home OfficeI was independent contractor who provided chat support from my home office for a large online retailer. My duties included finding technical information about products for customers, answering questions about warranties, shipping information, and generally helping the customers in any way possible through a chat system. Upselling was also a part of this position. Through the chat system, I was able to chat with up to 4 or 5 customers at once. -
ConsultantKenneth Jorns And Associates Jun 2006 - Jun 2007Dallas/Fort Worth AreaI served as a consultant, project manager, and front desk. I was tasked with managing several residential, commercial, and business design accounts. My responsibilities included managing contractors, keeping track of deliveries, checking installation to make sure all was as the client wanted it to be, conduct walk-throughs, point of contact for our clients, and handling any walk-ins.
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Shift SupervisorScrubs & Beyond, Llc May 2006 - Jan 2007Mesquite, TxAs a shift supervisor at Scrubs and Beyond my responsibilities included:• Opening the store• Closing the store• Securing the deposit• Stocking• Receiving stock• Placing special orders for customers• Managing staff in the absence of the manager• Providing excellent customer service• Making sure that customers were aware of our rewards program• Keeping the store clean and tidy• Making sure guests followed the changing room rules. -
Graphic Artist / TypesetterPromenade Printing Feb 2005 - Feb 2006Dallas/Fort Worth AreaI handled the front end, filing, and making any copies that clients needed on the color copier and black and white copiers. I also handled taking orders for specialty design and printing services. As the only graphic artist and typesetter my duties included designing business cards, business form design, mailer designs, book layouts and logo designs, with the occasional random full flyer design. I used Photoshop, Illustrator, and several other graphic design programs on both PC and Mac computers. -
Shift SupervisorStarbucks Mar 2003 - Jun 2005Garland, TxThis was my first time working with Starbucks, I started as a Barista and transitioned first to the night shift supervisor then moved to the morning shift supervisor.Responsibilities included:• Closing Store• Opening Store• Prep for peak and other shifts• Heavy bar experience• Taking orders and calling them out (before the sticker machines)• Managing partners on my shift• POS operation• Tip counting and disbursement• Keeping the store up to Health Code and Starbucks internal Code Standards -
Administrative AssistantIce Mar 2004 - Feb 2005Mesquite, TxI worked as the front desk and Administrative Assistant to one of the CEOs during my time at ICE. ICE was an demolition and asbestos abatement company located in Mesquite, TX that preferred to take large government contracts and large contracts.I kept the schedule for the management and office staff, helped get contract forms filled out by the deadlines of the different companies, answered all calls, handled managing my CEO's emails, and dealing with any of our employees if the Office Manager was out of the office.
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Assistant Store ManagerJ. L. Hammett'S Learning World Jun 1998 - Oct 2002Mesquite, TxI started at this teacher's store as a part-time retail employee, moved to shift supervisor, and was promoted to Assistant Manager.My duties included:• Opening the store• Closing the store• Scheduling• Putting together the weekly packet for corporate• Turning in payroll hours to corporate• Deposits for the store• Receiving inventory into the system• Tagging all new inventory• Following Plan-O-Grams• Store cleanliness• Working the POS• Up-selling• Store meetings from time to time• Attending the weekly phone conferences
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Graphic Artist / TypesetterHardy'S Printing May 2001 - Jun 2002Dallas/Fort Worth AreaI handled the front end, filing, and making any copies that clients needed on the color copier and black and white copiers. I also handled taking orders for specialty design, printing services, and bulk mailing services. As the only graphic artist and typesetter my duties included business form design, mailer designs, book layouts, and full flyer design. I used Photoshop, Illustrator, and several other graphic design programs on both PC and Mac computers. I learned to run several of the different binding machines, and I also ran the bulk mailing system.
Darcie Whalen Skills
Frequently Asked Questions about Darcie Whalen
What company does Darcie Whalen work for?
Darcie Whalen works for Ruum Media Llc
What is Darcie Whalen's role at the current company?
Darcie Whalen's current role is Operations Manager at RUUM MEDIA LLC.
What skills is Darcie Whalen known for?
Darcie Whalen has skills like Content Writing, Virtual Assistance, Microsoft Office, Social Media, Research, Editing, Customer Service, Microsoft Excel, Microsoft Word, Public Speaking, Blogging, Marketing.
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