Darcio Fabri Email & Phone Number

International Customer Experience, Process design and Technology offshoring projects. - Responsible for client relationships, project customization and proposals.

São Paulo, Sp, Br

Specialized advice in wealth and investment management in a high-level office, with experienced financial market professionals and a strong partnership with XP Investments.

• Interim/Temporary Independent Executive• Part-time/Fractional independent executive• Consulting/Project• Board Director/Advisor• Coaching

Global wellness startup with consumer App. • Overall responsibility for the business P&L, with performance, financial forecasts and budgets. • Design, development and implementation of the business strategy and 4-year business plan.• Responsible for growth, market positioning, analytics, finance, IT, HR and operations. • Product leadership – Strategy, execution, and delivery of the digital product, features and solutions.

UK based immersive tech start-up focused on 4D experiences using AI – Artificial Intelligence to develop advanced holographic avatars for music and live entertainment.• Growth Product Strategy - Research and market positioning • Strategic planning and market development for seed and series A funding.

• Entrepreneur - Turned a hobby into a profitable business with 90% average ROI - Return on Investment.• Classic vehicles buy, restoration management and sell.

San Francisco, California, Us

• C-level client commercial engagement that inspired customers to acquire software and service sales up to U$10 million per project on large scale transformation agile projects. • Led digital transformation projects with innovation, user experience and design thinking approach to business growth projects.• Applied a consultative sales approach to align the B2B SaaS product portfolio to enterprise customer growth requirements. • Responsible for Financial Services & Insurance, Health Care and Telecommunications industries. • Leadership of specialized teams of consultants, technology teams, Architects, Solution Engineers and Program Managers.• Follow up to tech/IT and Agile process implementations, with ROI. • Trailhead Ranger with 75 badges - platform, multi cloud, marketing, sales, service and analytics.

Kista, Stockholm, Se

• Director of digital transformation consulting global practice inside Ericsson.• Business development and senior client engagement. • Drove continuous exploration and validation of experience-led value propositions enabled through digital for telcos globally.• Design and execution of large agile transformation projects in US, Europe and Latin America.

Conway, Arkansas, Us

• Business Development - Sales of strategic services to large companies using data and analytics to drive growth. • Head of Consulting – part of the executive leadership, headed the regional development of the company portfolio, developing the growth strategy, successfully executing plans, and deploying new solutions to support current and prospective clients. • Transformation partner – engaged, sold and implemented a solution with agile teams using customer experience, technology and big data that increased 10 times the online credit card sales for the largest bank in Brazil.

Dublin 2, Ie

• Digital strategy and Business Architecture transformation - Responsible for design, sales and delivery of highly customized solutions leveraging emerging technologies to solve business demands. • Head of Product / User Experience - inspired the leadership, with entrepreneurial approach to develop the Design Thinking products.• Led multiple teams - responsible for hiring, training, motivating and developing of highly specialized teams. • Product Owner - from the business strategy to the technology implementation, through full customer experience design for financial services, telecommunications and retail companies in Brazil, Mexico and Europe.• Digital transformation partner - operating fully end to end and highly exposed to top management. Acted in the intersection of strategy and execution, with change management and business process improvement to generate growth.

Sao Paulo, Sao Paulo, Br

• Introduced the innovation culture program in the investments area, comprising 9 departments and more than 5,000 employees. • Directed the executive innovation committees that generated over 4000 ideas and resulted in development of new products, services, business models and other investment innovations. • Led the Emerging Technologies Committee, responsible for innovative solutions that captured more than 1 million new customer interactions per month. • Conceptualized the Innovation studio and introduction of Ideo to the company.

Sao Paulo, Sao Paulo, Br

• Conduction of the marketing team responsible for the strategic positioning and customer interaction over the digital banking channels: ATM, Internet banking, company web, e-mail, mobile and new interactive digital services;• Full P&L over financial product sales through digital channels, using highly analytical CRM methodologies. • Innovation - Research, benchmark and lead of innovative development planning .

Sao Paulo, Sao Paulo, Br

• Managed the banksing services center with over 300 people responsbile for service and sales. • Direct P&L responsibility, conducting a culture change that increased cross-sales efficiency by more than 500% in one year.

Sao Paulo, Sao Paulo, Br

• Successfully introduced a program of client segmentation in order to migrate clients to more adequate lower cost channels. • Created a comprehensive benchmark of payment best practices, later disseminated in many in company projects for better customer experience. • Consulting partner in vulnerability analysis over the value added network and electronic channels.

Mba, Administration

Lato Sensu, Administration

Bachelors Degree, Electronic Engineering