Darci Pauletto Email and Phone Number

• Established a Project Manager Discipline within Marketing to create consistency across projects• Lead Business Analyst with cross-functional Project Management work on Enterprise Paperless• Established processes and hierarchies through continued analysis of Marketing assets tor transition to scale back and transition to a more modernized platform• Developed a Marketing Training Strategy to assist and provide guidance internally and to the field on how to better market a Rep's business• Participated in and initiated request for information and proposals to ensure efficient Marketing practices and spend• Appointed to the Leadership Team of COUNTRY's employee Resource Groups

Comm/Ag Policy Administration System Program (April 2023-August 2023) - Focus on vendor relationships, Guidewire training and knowledge, SAFe Agile practices, and executive level status reporting.Sales Compensation Program (November 2020-April 2023) - Highly confidential effort with focus on defect management, project management, and audience targeting.• Plans, tracks, and communicates timelines, milestones and deliverables, risks, and issues, and multi-million-dollar budgets.• Develop charters, scope, stakeholder registries, and project team organization.• Drive out content for status reports from project team, analyze results and troubleshoot problem areas.• Assists and supports Program Triad Leadership in the delivery of EPO Programs.• Developed the EPO Playbook to house capability documentation and templates to provide consistency across EPO Programs.• Received SAFe® 6 Product Owner/Product Manager Certification issued by Scaled Agile Inc. • Continuous learning and application of Program Management processes.• Conduct EPO program audits to evaluate program health and consistency of procedures.• Lead EPO Program Coordinators in quarterly analysis and review of EPO practices.

• Promoted to a Sr. Business Analyst for exceeding goals and supporting company strategies• Continued focus and management of the transition of transactional & statement print from Corporate Office to direct to client Vendor• Performed project manager responsibilities between COUNTRY business areas, technology, and vendor partnerships.• Forecast and maintain large budget across overall Print & Postage expenses.• A key resource in providing data supported metrics and results to assist in making impactful decisions. • Developing a "print strategy" to leverage technologies and gain efficiencies throughout business areas.• Facilitated the development with Marketing to display marketing focused messages directly on client mailings.• Guiding the process of business change needs and adequately supporting the communication• Monitor performance and service levels through business reviews and day to day activities• Attend career based conferences (ie: Document Strategy Forum) to remain current within customer communication preferences• Support the alignment of the Customer Communications Management (CCM) approach with business areas• Received Six Sigma Yellow Belt Certification on the Improve Commercial Output project.• Pursued Operational Excellence Green Belt on an enterprise effort to modernize document intake and indexing.• Received Living Our Values award for success in Driving Change and Delivering on Our Promises.

• Managed the transition of transactional & statement print from Corporate Office to direct to client Vendor.• Heavily focused on integration, solution management, and cost efficiencies through data driven analysis.• Guide the process of business change needs and adequately supporting the communication channels.• Monitor performance and service levels through business reviews and day to day activities.• Perform project coordination between COUNTRY and vendor partnerships• Support the alignment of the Customer Communications Management (CCM) approach with business areas.• Stakeholder in Enterprise Customer Relationship Management (ECRM) initiative and solution

• Consultant on the State Farm Account within the Systems Department.• Coordinated efforts for the Enterprise Customer Relationship Management (ECRM) initiative.• Worked with leadership in developing team assessments to identify team and program level improvements.• Build reports for leadership to evaluate results and findings on the team and program’s health.• Own administration responsibilities at the program level including SharePoint development and communication.• Provide coordination between all teams across the hub locations in Phoenix, AZ and Atlanta, GA.• Conduct continuous improvement practices from Lean Agile Methodology such as Retros and Inspect & Adapt.• Coordinate and facilitate events and ceremonies with team members up to Executive Leadership .• Develop communication strategies, plans and messages to support key initiatives.• Lead the SharePoint Team to support design and development for the end user experience.• Develop, configure and maintain document libraries, enterprise lists and site collections for the area.• Participate in planning and execution of tasks related to the evaluation of new SharePoint based initiatives.• Lead the Area Communication team in an initiative to enhance the delivery of key topics from leadership.

• Consultant on the State Farm Account within the Systems Department.• Onboarding Coordinator for Customer/Associate Data Management & Agency/Marketing Solutions (CAAM).• Determined communication and education needs for Systems and Business Partners.• Wrote and reviewed submissions to the department’s weekly newsletter.• Drive out training needs within CAAM: Agile Project Work and Control Training by Skillset..• Communicated Enterprise Compliance items to analysts for effective completion. • Maintained knowledge of Enterprise sourcing methods to assist leadership in filling open positions.• Partnered with Vendors, External Sourcing, and Systems Internal Sourcing to adhere to strategic processes.• Designed the Continuous Planning Process used at the department level for submitting work efforts.• Complete scheduled and ad hoc reports based off research findings through analysts and end users.

• Supervised staff responsible for monitoring USDA Regulations.• Trained staff and clients on regulations as part of the Child and Adult Care Food Program.• Monitored staff to meet quotas provided by the IL State Board of Education.• Coordinated training events to deliver updates of the training program.

• Assisted lawyers of the Child Support Program with cases in the courtroom.• Recorded orders from past child support cases in the data entry system.• Wrote warrants for parties who did not appear for their scheduled court date.• Developed a system for categorizing filing cabinets for closed child support cases.• Assisted secretaries of the Child Support Program and performed secretarial tasks.