Darci Snyder Email & Phone Number

New York, NY, US

Build strong business relationships with customers, partners and internal teams. Be the executive point of escalation to resolve Infor issues and manage risks. Understand customers requirements, challenges, priorities, success measures, and timelines to maintain and build the relationship with Infor.

New York, NY, US

New York, NY, US

• Recruited by CCO to lead the customer experience organization and build a voice of the customer program critical to align strategic direction and focus with emerging customer needs. Strengthened and steered customer.
• Transformed culture to drive customer-centered decision-making; created a global training program and led training sessions for employees around the globe, increasing engagement post-training.
• Increased NPS score consistently over three years by leading a collaboration to define and map a cross-organization customer lifecycle and identify process improvement teams to break down barriers in customer experience.
• Drove industry innovation councils, customer user groups, and product migration programs to improve customer engagement and retention.
• Led vision and evolved roadmap for Customer 360 and Partner 360 portal to give employees a deeper understanding of customers and their business.Product Management Practice
• Defined strategy and requirements for a single customer portal leveraged by all customers; improved customers’ visibility and accessibility to all aspects of their relationship with Infor.

New York, NY, US

• Promoted to lead product strategy, planning, roadmap, and execution to transform Lawson Financials and Supply Chain applications from on-premise to cloud-based SaaS and to transition customers from maintenance revenue.
• Directed cross-functional teams in an agile environment to determine essential features, driving solution development efficiently to beta and general availability through customer-centered feature prioritization.
• Directed a team of 20 product managers spanning all Financial solutions to create programs for legacy customer migration to new SaaS solutions.
• Built a beta launch team to increase adoption of new features and releases, leveraging lead adoption customers to develop test cases, improve product quality, and provide better materials for field teams and other.
• Created and supported go-to-market strategy, including pricing and packaging, product messaging, sales enablement, industry marketing, and analyst relations to position CloudSuite solutions for success in Healthcare.
• Delivered a compelling vision of continuous product evolution that drove incremental revenue growth and cross-sell opportunities with extension products.

New York, NY, US

• Created and led strategic planning process, three-year product strategy, execution, and go-to-market plan for products spanning Financial, Human Resources, Supply Chain, and Technology. Guided the development of.
• Partnered with product development on roll-out of capability maturity model and agile development processes.
• Invented the early adopter customer methodology to more effectively engage customers in product development and feature prioritization, leveraged across all product groups as an extension of the development process.
• Recognized as a product management thought leader; invited to speak on industry thought leadership panels, working groups, and webcasts.

New York, NY, US

• Directed product management product marketing for ERP Applications and related products, leading and developing a highly effective product management team to launch 20 new products that included new product lines and.
• Established a consistent product management and marketing discipline modeled after the Pragmatic Marketing approach.
• Developed customer user group engagement process; led product sessions at annual user event and delivered numerous prospect and customer presentations.

New York, NY, US

• Managed the product management function for the financial software product line. Drove annual license revenue growth over consecutive years. Implemented pragmatic marketing and product management disciplines for.
• Strategic Sourcing (Public Sector)
• Contract Management (Healthcare)
• Healthcare Analytics

New York, NY, US

Directed a team of Analysts and Engineers tasked with designing and developing application products. Accountable for overall projects scope including customer expectations, beta projects, and timelines.

New York, NY, US

• Played a key role in business planning and decision making for new requirements and products. Collaborated with development teams to communicate design specifications. Evaluated user requirements and produced necessary.
• Designed solutions targeted at specific industries to expand the Financials product portfolioo Project Billing and Revenue for Professional Services organizations o Pay to Bill application for Professional Employer.
• Trained beta customers assisting them with their implementations
• Delivered the training courses, materials, certifications and learning data for each of the new products
• Train the Trainer for each new product
• Sales and demo support for all new applications

New York, NY, US

• Provided technical and application support to customers. Accountable for managing critical issues; interacted extensively with senior management and technical team members in order to keep customers informed regarding.
• Supported Financial applications – leading the team in calls resolved.
• Subject Matter expert for all new Financial applications,
• Trained and consulted with customers, presented at user conferences

Bachelor Of Art, Accounting/Finance

Education record

Education record