- UX Design- Visual Design- marketing/comms- Service Design- Beer slinger- wholesale sales for venues and events

- Conducted primary and secondary research to meticulously create and refine user personas representing target audiences, fostering empathy and ensuring that design decisions were closely aligned with user needs and goals.- Executed a comprehensive website audit, evaluating content, language, and design to ensure resonance with the target market. Provided valuable recommendations to the design team for optimizing user experiences.- Organized and facilitated interviews with C-suite level respondents crucial for the project, showcasing adept communication skills at the executive level.- Translated research findings into actionable design recommendations through meticulous data interpretation, ensuring that the design decisions were informed by user insights and market dynamics.

-Led a team of 10 designers through a comprehensive UX/UI design audit, focusing on bug identification and GTM (Go-To-Market) insights to enhance overall user experiences.- Orchestrated a 4-week sprint, steering the redesign of the app through end-to-end UX processes, ensuring timely completion for the app's October launch.- Conducted User and Market Research, including competitor analysis and interviews, to glean valuable insights for the app redesign, aligning the product with user expectations and market trends.- Spearheaded the User Interface Design phase, utilizing Figma to create wireframes and final prototypes that translated client requirements into visually appealing and user-friendly interfaces.

With a focus on workforce development, I liaise with organisations to ensure their employees have the skills to be future ready. B2B sales of education.- Developing and implementing effective business development strategies to drive revenue growth and expand market share- Exceptional relationship-building skills to establish and nurture partnerships with clients, stakeholders, and key decision-makers- Strategic mindset to identify long-term business opportunities, assess risks, and develop plans to achieve organizational objectives

We provide world-class digital learning experiences leaning into the future of work. We are a passionate and nimble team dedicated to creating a 'community of lifelong learners, successfully navigating the world of work.'Teaming up with industry thought leaders and experts, we strive to deliver the best in structured, flexible online education using the latest digital tools and technologies.

At Be Challenged we create experiential team building events that turn individuals into great collaborators and more effective team players. Be Challenged run programs, workshops, strategic off-sites and evening events for groups from 5 – 1,000+ people, creating a tailored concept to suit your objectives, group size and location.As Account Manager, it was my role to understand the company, assess the team, their objectives and their strategic vision to ensure that our customised programs will provide maximum results once the group returns to the workplace. Here I flew the Be Challenged flag and developed the business/brand through facilitating workshops, event management and strategic business development.I managed a diverse pipeline of clients across a broad range of industries and sectors, consulting learning and development teams on development solutions and working closely with their event managers to bring these to life in a hands on, experiential and unforgettable way

Various creative work interests within event management including: - project development of the first annual Yarra Valley Wine and Food Festival - operations assistant for music festivals including Meredith Music Festival and Golden Plains.- volunteer manager for several large scale music and industry events

• Overseeing daily turnover/operations of a 280 bed accommodation provider.• Staff management and training of 40+ employees, including volunteers• Customer service management in short time frames with high customer turnover• Event management for private groups, conferences, school and business trips.• Resource management, banking and reconciliation of a multi-faceted business• Yield management, room allocations and online allotment control.• Overseeing expert customer service across a range of platforms.• Develop brand identity through art campaigns and social media management.

• Supervising multiple departments to ensure collaborative success of the hostel.• Liaising with large groups and stakeholders to ensure mutual benefit for business and pleasure of customers/guests.• Actively seeking and securing business for group bookings and excursions.• Providing a high standard of customer service.

• Supervising front desk; checkin, checkout, conflict resolution.• Providing professional customer services to clients across multiple platforms.• Training new staff/interns and recruitment of staff in a multi-faceted organisation.• Group management- orchestrating transport, food and beverage, tours, activities and invoicing stakeholders.• Event management- liaising with stakeholders, organising supplies, stock take, 3rd party suppliers and staff management.• Travel-agent duties and accommodation information provision.