Darcy Hall Email and Phone Number

Managed CVAR O&M field operations for 1500+ commercial solar projects at SunPower Corporation, Responsible for overseeing subcontractors and partners to ensure quality remediations and exceptional customer service. Managed project budget of $28M.• Led quality control initiatives to ensure project success and customer satisfaction.• Collaborated with cross-functional teams to address technical escalations and ensure timely project delivery.• Developed strong partnerships with subcontractors and partners to drive field service project efficiency and success.

• Responsible for contract review, reporting and communications, records and data management, multiple project tracking,scheduling, and payroll review, as well as data-driven special assignments.• Updated and managed federal contracts compliance to include insurance, certifications, status reports and funding.• Created financial reports for customers and corporate leadership, including budget and cash flow management, spend plans,funding modifications, tracking and completion reports.• Support QBO-driven payables (A/P) and expenses, invoicing and receivables (A/R), and budget estimates.• Performed daily bookkeeping, month-end closings, tax estimates and complete year-end payroll in QuickBooks Online (QBO).• Established multi-state employee files in QuickBooks Online and support processing employee pay.• Audited employee timecards, leave-time accruals and balances within employee QuickBooks accounts.• Maintained firm wide facility security compliance records• Managed physical office vendor relations, facilities and supplies, inventory and equipment, and staff scheduling

• Managed residential operations, contract administration & service department. • Responsibilities included but not limited to managing all solar and roofing contracts from sale execution to PTO/Closeout. • Managed all customer milestone billings to include change orders. • Coordinated with Utilities/completing ICA's, Coordination with AHJ's for permits and inspections. • Collaborated with Project Management to ensure seamless installations. • Managed Design & Engineering team to include approval of all D&E for construction. • Vetted subcontractors and negotiating contract T's & C's, estimating. • Responsible for hiring key resources/employees for the company. • Managed warehouse operations and fleet. • Led the development of strong business relationships with internal and external customers. • Spearheaded initiatives aimed at mitigating organizational risk. • Managed service team while developing and retaining key talent. • Responsible for creating all service quotes/estimates/proposals, managed work orders, customer inspections, project management, monitoring platforms and notifying customers of issues, created SOP’s, and generated new business. • Maintained timely and accurate service billing, RMA/warranties, managed the shipment/receipt of goods and services and making sure that overtime, adjustments, and inventory are in line with budget metrics. • Member of company leadership team and responsible for setting and managing KPI’s, policies & procedures.

Responsibilities included but not limited to managing simultaneous municipal/governmental/industrial facility improvement and renovation projects under $5M. Project delivery methods were primarily CMAR, Design/Build, and JOC for repeat clients. Duties included time management and prioritization, project scope/plan review, writing contracts and contract negotiations, submitting and responding to RFI's, performed QA & QC, managed & coordinated punch lists, managed sub contractors, adhered to safety and quality compliance, understood critical path scheduling, estimating / budgeting, facilitated professional relationships with clients and team members.

Performed general bookkeeping duties, to include but not limited to recording financial transactions, maintaining financial records, fact checking financial data and update financial statements for the clients. Maintained accounts by verifying, allocating, and posting transactions. Created and managed Chart of Accounts/Job codes and update accordingly. Performed bank reconciliation for multiple accounts. Processed TPT on a monthly and/or Quarterly basis. Processed client payroll to include inputting new employee information in payroll centers. Prepared and reviewed all monthly financial statements, including cash flow, profit and loss statements and balance sheets. Managed and Developed vendor relationships and supply agreements as well as Business Development through BNI

Responsible for overall planning, coordination and execution of operational activities for the company, including the Operations, Design & Engineering Residential solar and Service Departments. Managed and Developed vendor relationships and supply agreements. Oversaw purchasing and inventory control. Responsible for managing and developing service partner relationships with fleet operators. Reviewed inflow of contracts for accuracy. Created processes and procedures as needed . Created and managed Service Department invoices, collections, and created estimates/new service quotes. Communicated with clients regarding billings and collected funds accordingly. Installed/commissioned 18 backlogged solar projects. Provided excellent customer service to internal and external customers

Directed Sales, Operations and Service practices within the Commercial Division, developed, executed, and communicated operations policies and procedures that were consistent with the corporate mission and objectives. Formulated the $1.9M department budget, reported to Senior Management on financial performance and conducted site visits with customers during critical bids and RFPs. Directed a 5-member commercial sales team to drive sales growth to $15M in annual sales revenue (2017 & 2018). Managed commercial sales & operations responsibilities related to customer billing, vendor contracts, negotiated terms and contracts, estimating, bidding, installation, Insurance/bonds, vendors and subcontractors. Led the development of strong business relationships with internal and external customers. Managed a 7-member service team while developing and retaining key talent. Responsible for responding to all Service O&M RFP’s, created all quotes/estimates/proposals, managed work orders, customer inspections, project management, monitoring platforms and notifying customers of issues, created SOP’s, and generated new business. Managed and maintained a fleet totaling 52.5MW of solar assets, managed service subcontractors, and negotiated with vendors. Maintained timely and accurate service billing, RMA/warranties, managed the shipment/receipt of goods and services and making sure that overtime, adjustments, and inventory are in line with budget metrics. Reviewed purchase orders and presented proposed changes to the customer and spearheaded initiatives aimed at mitigating organizational risk. Collaborated with Amicus O&M to build comprehensive quote tools, contracts, work orders, and service scope of work. Key Achievements:• Appointed Vice-Chair to the Board of Director for Amicus Solar O&M Cooperative (July 2018)• Developed O&M processes and procedures• Exceeded Commercial Service Sales Revenue Goal by 500% in 2018

Managed Service Operations and Sales revenue of $950K and logistics, fleet management and Service Technicians. Led 8 FTEs while developing and retaining key talent. Responsible for creating best practices and standard operating procedures for Service Technicians and Service personnel. Negotiated and vetted vendors and subcontractors managed re-designs for service upgrades, utility process for interconnections, utility shutdowns, permitting and project management for all Residential and Commercial Service projects. Ensured timely reporting of near misses and worked with Safety Manager on work alone policies. Maintained timely and accurate billing, RMA’S/warranties, managed the shipment/receipt of goods and services. Managed overtime, adjustments, and inventory to align with budget metrics. Created all marketing materials and Statement of Qualifications. Managed over 6000 residential and commercial solar assets to ensure their systems were always maintained and operational. Reviewed, tracked and assigned service tickets and office staff for further research. Estimated all service scopes of work and responded to all RFP’s. Key Achievements:• Obtained the first SVSS Commercial O&M • Exceeded Sales Revenue Goal by 380% in 2018• Standardized processes, procedure, and troubleshooting guidelines• Developed a comprehensive training program for new Residential Service Technicians

Managed Commercial Operations and Sales practices $6M sales revenue, Formulated the $1M department budget, reported to Senior Management on financial performance and participated in customer closings. Managed responsibilities related to Engineering, Procurement, Project Management and Construction. Responsible for creating all policies & procedures, Quotes, RFP responses, Payroll, commissions, customer billing, managing and negotiating contracts, and vetting new vendors. Lead 10 FTEs while developing and retaining key talent. Key Achievements:• Established and built the Commercial Division • Drove initiatives to eliminate, consolidate, and simplify processes between Divisions.