Laser Delta Co., Ltd. was founded in 2008 and developed to be a highly integrated enterprise which specializes in laser products, laser cutting machine, laser engraving machine, laser welding machine, etc.With years of development, Laser Delta has built up branch factories at Guangzhou, Wuhan, Suzhou and with core Engineer Team, R&D, Quality Control and Sales team in head office Shenzhen. Laser Delta provides industrial laser equipment with excellent quality, stable performance and we developed several laser systems for different kinds of laser machines which makes deep customization for our customers possible.

Shenzhenshi Juyou E-Commerce Co., Ltd is a company sells some party dress such as wedding dress, prom dress and cocktail dress and so on.I worked as Customer Service Team Manager, the main work content is as following:1: Make weekly,monthly work plans for the team members so they can get the working directions. Meanwhile, do plans and summaries to report the leaders to help them to make better operational decision.2: Interview and train the new member team. Doing training courses for the customer service team to help them to increase the work efficiency.3:Negotiating with other departments to solve the problem when necessary.

Work as a customer service specialist for 1 year and then promoted as customer service manager due to the outstanding performance.Main work content are:1: Making international phone calls to confirm the order information with the customers to make sure transactions go smoothly.2:Keep in touch with the payment service provider such as Paypal, Skrill to decrease the chargeback and dispute rate. 3:Do training courses for the team members4:Collect the problem during working and negotiate with other related department and then resolove them to improve the efficiency.