Darcy Nelson Email & Phone Number

Mount Dora, Florida, United States

Apopka, Florida, United States

• Lead the design and development of the company website, ensuring a seamless and visually captivating online presence that aligns with the brand's identity. Implement user-friendly features and optimize the site for enhanced user experience and consistent branding.• Spearheaded the development and implementation of comprehensive digital marketing strategies for Golden Thread Works, a bespoke wedding dress and formal gown atelier.• Conceptualize, create, and curate engaging visual and written content for social media platforms, resulting in a major increase in online brand visibility.• Manage and grow social media channels, including Instagram and Facebook, fostering a strong online community and expanding the brand's reach.• Collaborate with the design team to showcase custom dresses through visually appealing content, highlighting craftsmanship and individuality.• Execute targeted advertising campaigns on platforms such as Facebook Ads, optimizing for engagement and conversion to drive sales.• Utilize analytics tools to track and analyze social media performance, identifying trends and implementing data-driven optimizations.• Foster partnerships with influencers and collaborators, enhancing brand awareness and credibility within the wedding industry.• Stay abreast of industry trends, algorithm changes, and emerging platforms to ensure a cutting-edge and adaptive digital presence.• Effectively manage budgets and allocate resources for digital marketing initiatives, maximizing ROI.

New Smyrna Beach, Florida, United States

• Lead a team of independent contractor housekeeping staff, providing guidance, training, and performance evaluations.• Oversaw the daily operations of the housekeeping department, ensuring cleanliness and orderliness of guest rooms and common areas.• Maintained schedules, assignments, and inventory control systems to optimize department efficiency.• Implemented and enforced safety protocols, including the proper use of cleaning materials and equipment.• Coordinated with maintenance and front office teams to promptly address guest requests and resolve issues.• Conducted regular inspections to maintain quality standards and ensure that rooms met the established cleanliness criteria.• Collaborated with the purchasing department to procure cleaning and guest supplies within budget and manage inventory.• Improved cleanliness ratings within the first two months of supervision.• Reviewed invoices for accuracy and forwarded to accounting department.

Florida, United States

Website Management and Content Development:• Updated and added content for five company websites using platforms like WordPress and Joomla.• Ensured all learning materials from speakers/teachers were gathered to build on-demand courses in online learning platform.• Inserted content, verified settings, and performed user perspective testing to ensure course functionality.Course Progress Tracking and Approval:• Tracked the progress of online course development and monitored their approval status.Virtual Event Support:• Moderated chats in Zoom and on Slack for virtual/live-synchronous continuing education events.Data Management and Reporting:• Imported and exported CEU reports to and from a Learning Management System.• Utilized SQL commands for data analysis, extracting and modifying CEU data collected at conventions.User Account Management and Support:• Reviewed and approved new accounts in online learning platform, updating information in the user database.• Assisted with online course enrollments and provided customer support.CEU Reporting and Compliance:• Reported earned CEUs to CE Broker for FL licensees from credits obtained through on-demand courses and virtual/live events.Project Organization and Reporting:• Organized projects, provided training, and created reports as needed.• Utilized Google Sheets for collaborative document creation.Financial and Administrative Tasks:• Handled payments and posted online classified ads for members and non-members.• Formatted, printed, and made copies of class handouts for attendees at live events.• Handled speaker contracts and updated spreadsheet for A/V requirements and accommodations for live events.Customer Service and Technical Support:• Provided customer service and technical support to ensure optimal user experiences.Staff Management and Coordination:• Created schedules for temporary labor in Microsoft Excel for event scanning staff.• Trained and managed staff during conventions.

Florida, United States

Convention Attendee Support:• Provided exceptional customer service by answering questions and assisting attendees at five annual conventions across Florida.• Addressed inquiries, resolved issues, and ensured a positive experience for all attendees.Attendance Tracking and CE Credit Management:• Utilized barcode scanning technology (Windows Mobile devices) to efficiently record attendee participation for attendance desk and classroom Continuing Education (CE) credits.• Ensured accurate tracking of attendance data to facilitate CE credit allocation and reported any issues with attendee participation or handheld scanners.Badge Collection and Organization:• Collected and sorted attendee badges at the conclusion of each convention.• Ensured proper organization and storage of badges for efficient post-event processes.