Darcy Roessler
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Darcy Roessler Email & Phone Number

Director of Contact Center, Call Center Technology, Customer Experience, CX Transformation | "Collaboration between business and technology teams to impact customer experience"" at Fairview Health Services
Location: Elko New Market, Minnesota, United States 11 work roles 1 school
1 work email found @bestbuy.com 1 phone found area 919 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email d****@bestbuy.com
Direct phone (919) ***-****
LinkedIn Profile matched
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Current company
Fairview Health Services
Role
Director of Contact Center, Call Center Technology, Customer Experience, CX Transformation | "Collaboration between business and technology teams to impact customer experience""
Location
Elko New Market, Minnesota, United States
Company size
15248 employees

Who is Darcy Roessler? Overview

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Darcy Roessler is listed as Director of Contact Center, Call Center Technology, Customer Experience, CX Transformation | "Collaboration between business and technology teams to impact customer experience"" at Fairview Health Services, a company with 15248 employees, based in Elko New Market, Minnesota, United States. AeroLeads shows a work email signal at bestbuy.com, phone signal with area code 919, and a matched LinkedIn profile for Darcy Roessler.

Darcy Roessler previously worked as Director of Call Center, Partner Success, Contact Center Technology at Call Center Customer Care, Process Improvement, Client Satisfaction, Project Implementations and Consultant, Instructor, and Content Developer at Sweaty Paws. Darcy Roessler holds Bs, Computer Science from University Of Minnesota.

Company email context

Email format at Fairview Health Services

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{first}.{last}@bestbuy.com
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Profile bio

About Darcy Roessler

With over a decade of experience in the dynamic world of Information Technology, I bring a wealth of knowledge and expertise to the table. My journey has been marked by a relentless pursuit of excellence in developing IT solutions that align seamlessly with business objectives.Throughout my career, I have cultivated a deep understanding of enterprise-level applications, complex data structures, and reporting systems. I possess a strong command of enterprise software applications, including ERP, CRM, HR systems, and more. My proficiency in project management methodologies and tools allows me to navigate complex technical challenges while ensuring projects are delivered on time and within budget.I have direct-to-consumer industry experience, and my years of experience managing the full software development life cycle equip me to navigate complexities and deliver comprehensive solutions. My role also extends to vendor management, contract negotiations, and SLA management, ensuring that strategic partnerships drive optimal outcomes. I take pride in my excellent communication and interpersonal skills, enabling me to collaborate effectively with stakeholders at all levels of the organization. I thrive on problem-solving, addressing intricate business and technical challenges with a solutions-driven mindset. I excel at stakeholder collaboration, serving as the liaison between technical and business teams, to bridge the gap and drive projects to successful fruition.In today's rapidly evolving IT landscape, I stay ahead of the curve by staying updated on emerging technologies and trends in enterprise applications. My familiarity with industry regulations, data privacy, and security standards ensures that solutions are not only innovative but also compliant.In my previous roles, I had the privilege of managing a team of IT professionals, employees and contractors, while fostering a culture of collaboration and excellence through my coaching and positive reinforcement approach.

Listed skills include It Strategy, Vendor Management, Leadership, Business Analysis, and 11 others.

Current workplace

Darcy Roessler's current company

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Fairview Health Services
Fairview Health Services
Director of Contact Center, Call Center Technology, Customer Experience, CX Transformation | "Collaboration between business and technology teams to impact customer experience""
Website
fairview.org
Employees
15248
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11 roles · 31 years

Darcy Roessler work experience

A career timeline built from the work history available for this profile.

Director Of Call Center, Partner Success, Contact Center Technology

Current
Call Center Customer Care, Process Improvement, Client Satisfaction, Project Implementations
May 2023 - Present

Consultant, Instructor, And Content Developer

Current
Sweaty Paws

Minneapolis/St. Paul, US

As the founder and driving force behind Sweaty Paws, I bring a wealth of experience in creating impactful training content, meticulously gathering goals and requirements, and spearheading process improvements. With a strong foundation in adult learning methodologies and expertise in learning technology, I take pride in serving as an instructor, empowering.

Feb 2020 - Present

Product Management Operations

Cwt

Minnetonka, Minnesota, US

As a member of the Product Leadership team, I worked to improve the efficiency of development on CWT’s B2B e-commerce and mobile products. Achievements include implementing data-driven tools, standardizing idea intake methodology, enhancing team communication, and promoting product expertise. Proficient in diverse tools including MS Office suite and.

Jul 2022 - May 2023

Project Management Consultant, Robotics Division

Husqvarna Group

Stockholm, SE

Strategic minded consultant orchestrating a conversion to a direct-to-consumer operating model including launching the CRM application, building customer experience roadmaps, and project management for several cross functional initiatives.

Jan 2022 - Jul 2022

Director Of Technology

Best Buy

Richfield, Minnesota, US

Passionate about bridging the gap between technology and the customer through product development! I excelled in setting priorities, problem-solving break/fix solutions, and tracking project progress. My expertise extends to enterprise-wide operational data collection, solving customer problems, insightful reporting, and meticulous analysis. Proficient in.

Aug 2015 - Jul 2021

Product Capability Manager For Contact Center Applications

Best Buy

Richfield, Minnesota, US

Responsible for executing the Enterprise Customer Care technology strategy including desktop applications, telecommunications and infrastructure. Managed multiple delivery teams focused on improving the overall agent experience, reducing customer contacts, and increasing Best Buy's Net Promoter Score. Develop financial justification and overall delivery.

Sep 2010 - Feb 2020

Application Development And Support Manager

Accenture

Dublin 2, IE

Management role in the IT Operations team as a client liaison between outsourced development and business teams. Application Development Team Lead delivered full life cycle projects including vision, cost and timeline estimates, requirements, design, development, deployment, testing and post-project support for custom developed applications, vendor.

Jul 2004 - Sep 2010

Product Capability Manager

Best Buy

Richfield, Minnesota, US

Technology leader for call center expansion and optimization. I played a pivotal role in transforming a single US-based call center with 100 people into a vast network spanning North America, overseeing the development and implementation of critical applications. Leading the charge, I directed the creation of a highly integrated CRM tool and workforce.

Jan 2000 - Jul 2004

Project Manager

St. Paul/Travelers
1997 - 1999 ~2 yrs

Project Manager, Application Developer, And Database Administrator (Dba)

Liferate

Engaged in a startup focused on developing an electronic medical record and data warehouse tailored for cardiologists and pulmonologists. Acquired proficiency in medical terminology and processes.

1995 - 1997 ~2 yrs
Team & coworkers

Colleagues at Fairview Health Services

Other employees you can reach at fairview.org. View company contacts for 15248 employees →

EO Emily Ostervich Emily Ostervich Colleague at Fairview Health ServicesHibbing, Minnesota, United States, United States View → KE Kristin Elliott Kristin Elliott Colleague at Fairview Health ServicesMinneapolis, Minnesota, United States, United States View → TF Thomas Foster Thomas Foster Colleague at Fairview Health ServicesMinneapolis, Minnesota, United States, United States View → JS Jessica Strub Jessica Strub Colleague at Fairview Health ServicesGreater Minneapolis-St. Paul Area, United States View → RK Ron Kurtz Ron Kurtz Colleague at Fairview Health ServicesSt Croix Falls, Wisconsin, United States, United States View → SJ Steven Johnson Steven Johnson Colleague at Fairview Health ServicesMinneapolis, Minnesota, United States, United States View → SH Sera Hill Sera Hill Colleague at Fairview Health ServicesMinneapolis, Minnesota, United States, United States View → LM Lisa Marshall Lisa Marshall Colleague at Fairview Health ServicesMinneapolis, Minnesota, United States, United States View → CM Caitlin Mills Caitlin Mills Colleague at Fairview Health ServicesGreater Minneapolis-St. Paul Area, United States View → JW Jennifer Walker Jennifer Walker Colleague at Fairview Health ServicesElk River, Minnesota, United States, United States View →
1 education record

Darcy Roessler education

  • University Of Minnesota
    University Of Minnesota
    Computer Science
FAQ

Frequently asked questions about Darcy Roessler

Quick answers generated from the profile data available on this page.

What company does Darcy Roessler work for?

Darcy Roessler works for Fairview Health Services.

What is Darcy Roessler's role at Fairview Health Services?

Darcy Roessler is listed as Director of Contact Center, Call Center Technology, Customer Experience, CX Transformation | "Collaboration between business and technology teams to impact customer experience"" at Fairview Health Services.

What is Darcy Roessler's email address?

AeroLeads has found 1 work email signal at @bestbuy.com for Darcy Roessler at Fairview Health Services.

What is Darcy Roessler's phone number?

AeroLeads has found 1 phone signal(s) with area code 919 for Darcy Roessler at Fairview Health Services.

Where is Darcy Roessler based?

Darcy Roessler is based in Elko New Market, Minnesota, United States while working with Fairview Health Services.

What companies has Darcy Roessler worked for?

Darcy Roessler has worked for Fairview Health Services, Call Center Customer Care, Process Improvement, Client Satisfaction, Project Implementations, Sweaty Paws, Cwt, and Husqvarna Group.

Who are Darcy Roessler's colleagues at Fairview Health Services?

Darcy Roessler's colleagues at Fairview Health Services include Emily Ostervich, Kristin Elliott, Thomas Foster, Jessica Strub, and Ron Kurtz.

How can I contact Darcy Roessler?

You can use AeroLeads to view verified contact signals for Darcy Roessler at Fairview Health Services, including work email, phone, and LinkedIn data when available.

What schools did Darcy Roessler attend?

Darcy Roessler holds Bs, Computer Science from University Of Minnesota.

What skills is Darcy Roessler known for?

Darcy Roessler is listed with skills including It Strategy, Vendor Management, Leadership, Business Analysis, Sdlc, Program Management, Cross Functional Team Leadership, and Business Process Improvement.

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