Provide all callers a positive first impression by offering superior, individualized service in a fast paced call center environment. Accurately operate the Ticketmaster computer ticketing system to sell tickets for events. Problem-solve by effectively communicating with clients to locate and deliver will-call/guest list tickets. Provide information regarding events and facilities via email communication and telephone. Communicate positively with clients to establish their needs efficiently and courteously. Handle payment transactions responsibly and accurately. Attend group meetings and classes to develop a growing knowledge of Ticketmaster.