Darcy Dowling Email & Phone Number

El Cerrito, Ca, Us

Emeryville, California, United States

Provide all aspects of customer service on equipment rentals to current and potential clients. Answer questions face to face, via phone and via email, exercise professional judgment to authorize adjustments to client pricing. Manage and coordinate multiple projects simultaneously outside and within DTC including client’s project orders, installations, and administration, ensuring they are delivered within their timeline, within budget, and to the highest quality standards. Ensure we are well equipped for all productions coming into town and are maintaining adequate inventory.Collaborate with leadership to align strategies with customer satisfaction goals and streamline operations for enhanced service.Negotiate contracts, monitor account activity, submit, and collect on account invoices. Maintain Rentals volume and rental prices keeping current with supply and demand, changing trends, and comparing competitor costs.Work collaboratively with GM and leadership to implement strategies and action plans that align with client and company goals. Drives key initiatives, such as reducing inefficiency, designing workflows, and develops tools and processes for our warehouse operations.Maintain daily communication with vendors to confirm and track purchase orders and communicate revisions.Support field locations on an ongoing basis with inventory-related issues.Maintain an accurate and organized rental inventory. Oversee all communications related to specialty loads ensuring that customers and Drivers are made aware of relevant developments.Collaborate with Warehouse personnel to address questions, formulate operational plans, and resolve problems.

Emeryville, California

Management and Administration:-Oversaw and maintained equipment rental inventory, ordered, and followed up on equipment repairs, submitted requests for new lighting and grip equipment to meet the current market needs.-Managed all rental activities and provided training in the use of the lighting and grip equipment.-Worked closely with sales to ensure all contracted rentals were fulfilled and performed in accordance with company and vendor policies and procedures.-Coordinated transport of equipment and hiring of contracted employees.Customer Service and Account Maintenance:-Coordinated and assisted with the loading/unloading of equipment when needed.-Performed follow up calls to clients to ensure their orders were fulfilled to their satisfaction.-Answered phone calls and questions regarding lighting and grip equipment rental needs.-Submitted and tracked invoices for payment.-Assigned new rental equipment with company ID numbers upon receipt.Event Management:-Coordinated all aspects of company events such as annual 300-attendee conference, business meetings, and holiday parties, such as determining event budgets, calculating vendor costs, negotiating vendor contracts, setting up booths, designing and sending invitations, and submitting and approving final costs.-Identified opportunities, promotions and marketing for rental department.Oversaw equipment inventory, repairs, and orders with a focus on meeting customer demands promptly.Provided thorough training in lighting and grip equipment usage, ensuring clients are equipped to achieve their goals.Coordinated equipment transport and rental fulfillment with a customer-centric approach, addressing client concerns promptly.Conducted follow-up and communication with clients to ensure their needs are met and their experiences are positive.

Emeryville, Ca

Identified and explored potential business deals with a focus on enhancing customer satisfaction and loyalty.Managed project schedules and staff, emphasizing the importance of delivering exceptional service at every stage.Collaborated with internal teams to develop strategies that prioritize customer needs and drive long-term relationships.

San Francisco, Ca

Developed ROI reports and coordinated event promotions to maximize exhibitor satisfaction and participation.Collaborated closely with sales teams to create targeted promotional materials that resonate with exhibitors.Analyzed market trends and exhibitor feedback to continuously improve event experiences and enhance customer service.

Emeryville, Ca

Led multiple teams of photographers for event photography.Provided personalized event management services, focusing on meeting and exceeding customer expectations.Negotiated contracts and track photo sales, prioritizing client needs and satisfaction throughout.Developed strong client relationships through effective communication and attentive customer service.