I've combined my love for planning and travel and am working part time with this agency as a Senior Travel Specialist, specializing in Disney, cruising, and all-inclusive vacations.

As part of the Digital PMO, I led the ServiceNow Managed Services Engagement Management team, providing leadership, vision, and strategic direction. Leveraging my project management expertise, I guided teams and worked closely with clients to deliver large-scale, complex ServiceNow projects, often managing multiple engagements simultaneously. I also contributed to the development of collateral, refinement of methodologies, implementation of project management software, internal training, and the promotion of best practices.Key Responsibilities:- Led cross-functional teams to deliver projects on time and within budget, managing scope, resources, and risks.- Developed and maintained project schedules, resource allocation, and prioritization using tools like Jira and Salesforce/PSA.- Managed the full project lifecycle, from scoping and planning to execution, monitoring, and final delivery, ensuring alignment with client goals.- Facilitated Agile ceremonies (sprint planning, daily stand-ups, retrospectives, backlog refinement) to drive continuous improvement.- Monitored KPIs and performance metrics, providing regular updates on project status, risks, and issues to stakeholders and leadership.- Collaborated with stakeholders to define project objectives, gather requirements, and ensure alignment across business and technical teams.- Identified, mitigated, and managed project risks through proactive risk management strategies.- Ensured compliance with PMI best practices, maintaining governance throughout the project lifecycle.Successfully managed multiple projects with competing deadlines, delivering high-quality results in fast-paced environments.

- Managed large-scale projects, including State Supplement Program (SSP), Consolidated Data Exchange (CDX), and Correspondence Modernization (Rafferty), as well as smaller consulting projects.- Tracked project progress from initial software development through transition to operations.Coordinated with internal analysis, development, and testing teams, state agencies, and third-party vendors.- Conducted routine status meetings to monitor project progress and resolve issues.- Maintained task tracking using Visual Studio and Team Foundation Server.- Provided high-level and detailed reports on milestones and deliverables to upper management.

• Midday, night, weekend, and swing shift using NextGen software• Produced nationally syndicated shows• Published locally and pop culture focused posts for station website using WordPress• Voiceover work for station promos

Swing shift

Oversaw a team of 20 Project Managers and Application Trainers, as well as acted as a Project Manager for 20+ clients at a given time, for software implementation of Electronic Health Records (Allscripts).

On Air Personality for WBZZ - Buzz 105.7 (Adult Contemporary format)

• Implementation specialist for individual practice Go Lives including coordination of staff and provider training, coordinating hardware purchases and installs, coordination of support for Go Live, Go Live support for up to 2 weeks on site with practice.• System Administrator for Allscripts Enterprise EHR for over 200 users; tasked with day to day maintenance including but not limited to adding new users, adjusting note templates, maintaining eRx and print queues, unlocking notes, and providing end user support.• Helped with build new PMS and EHR system (NextGen); assisted with training and go live for PMS system.

Maintain patient records of busy 5 provider family practice; used Allscripts Professional PM and EHR for scheduling, patient registration, and all things related to patient records.

Assistant with student admissions, including but not limited to scheduling application interviews, maintaining enrollment paperwork, collection tuition, answering phones, and assisting students in day to day needs.