Darcy Smith Email and Phone Number
Darcy Smith work email
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Darcy Smith personal email
With 18+ years of experience in the finance, mining, aviation, military, and banking sectors, I am a seasoned Technology leader who delivers exceptional results in complex and demanding environments. I have a proven track record of managing ITIL-centric service delivery helpdesks, IT infrastructure, cybersecurity & application support teams. Providing business uptime, information security, governance, and operational requirements to various business units and senior executives. As the Service Delivery & IT Operations manager at the Royal Flying Doctor Service (QLD), I lead diverse teams of IT Operations, Service Delivery, Infrastructure Solutions and Clinical & Business Applications support staff, reporting directly to the Executive General Manager of Digital & Technology. I am responsible for contributing to the development of business-wide IT strategies, maintaining focus on service delivery, IT operations, and managing and delivering key projects. I am passionate about empowering my teams through mentoring, coaching, and providing open and honest feedback. I hold certifications in PRINCE2, ITIL, and CCA, and have a diploma of management and a certificate in crisis/emergency/disaster management.
Royal Flying Doctor Service (Queensland Section)
View- Website:
- flyingdoctor.org.au
- Employees:
- 1062
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Service Delivery And Operations ManagerRoyal Flying Doctor Service (Queensland Section)Brisbane, Qld, Au
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Service Delivery & Operations ManagerRoyal Flying Doctor Service (Queensland Section) Jul 2024 - Present -
Head Of It Operations And Information SecurityPanthera Finance Jul 2022 - Jul 2024Toowong, Queensland, AuLeading a team of IT Operations & Cyber Security staff reporting directly to the CIO. Responsible for providing business uptime, information security, governance, IT operational requirements to the business and support and advice to senior management and executives.Key responsibilities • Manage group wide Information Security & IT Operations for Panthera Finance, Panthera Finance (NZ) & State Mercantile group of companies. • Maintaining focus on governance, risk & compliance being experienced in both ISO27001 & PCI DSS requirements.Key achievements include • Managed & delivered a new corporate DR & BCP solution to the business inc data centre migration • Delivered cloud migration to the O365 & Sharepoint cloud from an onsite exchange environment • Managed legacy IT infrastructure upgrade & virtualization utilizing hyperconverged infrastructure. -
General Manager It Operations & InfrastructurePanthera Finance Apr 2020 - Jul 2022Toowong, Queensland, Au
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Information Technology Operations ManagerPanthera Finance Apr 2018 - Apr 2020Toowong, Queensland, Au
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It ManagerArl Collect Pty Ltd Jun 2020 - Sep 2021West Melbourne, Victoria, AuEstablished in Melbourne in 2003, ARL Collect Pty Ltd (ARL) has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. -
Infrastructure ManagerQk Technologies Nov 2014 - Apr 2018Morningside, Qld, AuKey Responsibilities • Provide leadership, mentoring and support to teams within a DevOPs environment, team of 6 technology staff. Reporting directly to the CIO • Providing support to the Managing Director, CEO & CIO, performing in the capacity of understudy and advisor • Provide IT Service Delivery collaboration with customers, support staff, sales & marketing teams across the state • Manage all aspects of IT Training, Governance, Business Continuity, Disaster Recovery, PCI DSS compliance and IT security awareness for the business.Key Achievements • Managed Infrastructure upgrade requirements for a new SQL environment, Project managed the upgrade of our existing onsite SQL servers to a new clustered/ highly available Microsoft SQL environment hosting multiple databases and instances for our customers nationwide. -
Team Lead - Platforms And Applications SupportBank Of Queensland Dec 2010 - Nov 2014Newstead, Qld, AuBOQ is one of Australia’s leading regional banks. We’re also among the few still not owned by one of the big banks. BOQ is one of the top 100 companies ranked by market capitalisation on the Australian Securities Exchange and are regulated by the Australian Prudential Regulation Authority as an Authorised Deposit-taking Institution. -
Technology Support Officer (Servicedesk Manager)Qer Pty Ltd Sep 2009 - Dec 2010Brisbane, Qld, AuEstablished in Australia in 2004, QER is an integrated resources and energy company committed to building a safe, economically viable and sustainable shale to liquids industry in Queensland that will help supply Australia’s oil requirements well into the next century. -
It ConsultantDialog Information Technology Mar 2009 - Sep 2009South Brisbane, Queensland, AuDialog Information Technology is one of Australia's leading technology services organisations trading nationally and internationally from offices in Brisbane, Sydney, Melbourne, Canberra, Perth, Darwin and Townsville. Established in 1979, Dialog employs over 700 information technology specialists. -
Wintel Systems EngineerMincom Mar 2009 - Aug 2009Mincom is a leading global solution provider specializing in enterprise asset management solutions and services for asset-intensive organizations in mining, utilities, transport, defense and government. With a global reputation for technical excellence, our focus is on providing solutions that integrate business processes and deliver insight into operations.
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It Support OfficerSkyairworld Aug 2008 - Mar 2009SkyAirWorld is first to introduce the next generation, Embraer 170 and 190, into the Asia Pacific region opening up routes previously un-charted. The Embraer E-jet provide modern, comfortable, safe and economical passenger jet charter that flies further and more efficiently from shorter runways. With such significant operational benefits and visible sophistication, SkyAirWorld, with the Embraer is quickly becoming a benchmark for service
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Senior Information Systems OfficerNz Army Jan 1988 - Sep 2008NzThe New Zealand Army is made up of around 4500 full-time specialised professionals who are highly trained, disciplined and well equipped to respond rapidly to a range of situations in New Zealand and overseas. These men and women work together, with close to 1600 Army Reserve part-time personnel and over 400 civilian support staff.Our soldiers, led by professional and trusted leaders, are physically and mentally prepared to meet the rigours of military operations. Our equipment is technologically advanced and battle-tested.The New Zealand Army is a professional organisation of dedicated and loyal New Zealanders who are highly trained and well equipped to meet the challenges in today’s world.
Darcy Smith Skills
Darcy Smith Education Details
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Monash UniversityGeneral -
Open CollegesGeneral
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Massey UniversityCrisis/Emergency/Disaster Management
Frequently Asked Questions about Darcy Smith
What company does Darcy Smith work for?
Darcy Smith works for Royal Flying Doctor Service (Queensland Section)
What is Darcy Smith's role at the current company?
Darcy Smith's current role is Service Delivery and Operations Manager.
What is Darcy Smith's email address?
Darcy Smith's email address is da****@****ond.com
What schools did Darcy Smith attend?
Darcy Smith attended Monash University, Open Colleges, Massey University.
What are some of Darcy Smith's interests?
Darcy Smith has interest in Family, Social Services, Children, Jogging, Technology, Jui Jitsu, Disaster And Humanitarian Relief, Human Rights, Rugby League, Health.
What skills is Darcy Smith known for?
Darcy Smith has skills like Itil, Team Leadership, It Management, Integration, Information Technology, Management, Disaster Recovery, Infrastructure, Service Delivery, Data Center, Outsourcing, Project Management.
Who are Darcy Smith's colleagues?
Darcy Smith's colleagues are Andrew Peck, Michelle Hill, Tracey Hayes, Nicholas Pratt, Melyssa Barratt, Karen Drury, Gavin Duhig.
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