Darcy Somers Email & Phone Number

Melbourne, Victoria, Australia

Newcastle, New South Wales, Australia

Newcastle, New South Wales, Australia

In this role, I received inbound calls, obtained the necessary information and utilised my knowledge to provide courteous and efficient service. As the first point of contact, I ascertained the customer's query in a timely manner to direct them to the correct specialist team if needed. I resolved a range of enquiries and complaints in a professional manner while adhering to the business compliance requirements including assessments completed by internal quality reviews.

Sydney, New South Wales, Australia

- Responsible for providing high quality customer service for a range of enquiries to all consumers of the National Health Services Directory (NHSD).- Utilised varied software’s and applications to maintain high quality data, KPI’s and targets.- Integrated new procedures and policy information as processes evolved. - Managed both verbal and written queries which required a high attention to detail due to the sensitive and urgent nature of the material. Typically, this would be liaising with hospitals and nurse triage lines.