Chris Dare Email & Phone Number

Melbourne, VIC, AU

Australia

Manage customer service and project management departments across our three branches in Australia.Ensure a consistently high level of service for all clients by serving as the central point of contact for service management and problem resolution.Develop and maintain strong business relationships with key accounts and prospective clients to foster growth.

Sydney, Australia

Accountable for overseeing the Customer Service function in Australia.Leading, developing, and coaching the team to maximize their potential.Ensuring consistently high levels of service delivery to our clients.

Port Melbourne

Accountable for supporting the National Sales Team.Implementing initiatives to drive sales growth across diverse solution lines and client segments.Conducting customer insight and market opportunity assessments.Negotiating contracts and agreements with clients.Implementing initiatives that uphold company values, culture, and strategic vision.

West Footscray, Victoria

• Streamline the day to day planning of freight movement nationally, overseeing 10 external team members, assigning labourers and scheduling transport.
• Coordinate freight with commercial value up to $100K+ per container. Monitoring all stock movement and updating all buyers and logistics partners.
• Maintain and Implement loading policies for labourers to adhere and follow, ensuring no stock is missed and packed correctly to ensure on time on budget delivery.
• Provide key account management support to local (e.g. Woolworths and Coles) and international customers ensuring the logistic requirements are met.

Essendon, Victoria

• Implement strategies to reduce costs throughout the supply chain for businesses, procuring best ratio freight rates and optimised transportation routes.
• Design marketing campaigns to present and illustrate our local and international capabilities to future clients with examples such as our Myer and Bunnings Account
• Hosted weekly meetings with the sales managers nationwide to discuss potential sales opportunities with existing and new prospective businesses.
• Reporting to head office in Hong Kong to substantiate sales forecasts and results and formed and submitted client acquisition and retention strategy recommendations.

Melbourne CBD

• Managed the Melbourne Branch with a team of 6 staff across all departments, conducting weekly meetings and resolving individual issues, bottlenecks and problem solving any issues with client’s shipments.
• Ensured work load is spread evenly throughout the team so that staff workload remains achievable.
• Maintained relationships with clients through regular visits and follow ups ensuring they are satisfied with our operations
• Report back to head office in Singapore, illustrating company’s profitability, customer feedback and staff are meeting their Key Performance Indicators (K.P.I)

Bachelor Of Business Administration (B.B.A.), Electronic Commerce And International Trade

Studied Electronic Commerce and International Trade, whereby i learnt about computer programming and the whole supply chain process.

Vce, Completed Vce Successfully

Completed VCE Successfully