- Facilitated Amazon Egypt's E-invoicing project rollout, ensuring timely communication and task completion.- Verified and corrected 40,000 (customer and seller/FBA) invoice records using advance Excel skills (Pivot Tables, VLookUps) and SQL, enhancing data integrity and operational efficiency, leading to process improvement through precise tracking and error-fixing methodologies.- Helped launch a program that assisted 500 sellers in complying with Amazon's FBA policies and guidelines… Show more - Facilitated Amazon Egypt's E-invoicing project rollout, ensuring timely communication and task completion.- Verified and corrected 40,000 (customer and seller/FBA) invoice records using advance Excel skills (Pivot Tables, VLookUps) and SQL, enhancing data integrity and operational efficiency, leading to process improvement through precise tracking and error-fixing methodologies.- Helped launch a program that assisted 500 sellers in complying with Amazon's FBA policies and guidelines, to make sure their invoices reflect correctly on Amazon's system to help with the seller billing system.- Led a team of 4 project associates to maintain internal alignment, focus and strategy.Implemented agile methodologies, leading to the seamless rollout of E-invoicing for Amazon Saudi Arabia ahead of schedule.- Coordinated 3 multi-faceted project activities for Amazon Egypt's E-invoicing, Customer E-invoicing, and Vendors Proxy Interviews' Projects, ensuring deadlines were effectively met by aligning resources, timelines, and milestones and handling conflicting priorities.- Created detailed project reports, interactive dashboards, and comprehensive documentation to consistently update management on project progress utilizing advanced Excel (Pivot Tables, VLookUps) and SQL skills.- Utilized advanced data analysis techniques to proactively address potential bottlenecks, ensuring seamless project execution.- Conducted thorough vendor audits and streamlined the evaluation process for over 500 vendors, leveraging detailed compliance checklists and legal databases for Amazon and the Egyptian government.- Collaborated with legal, tax, customer service, and tech departments to resolve 100% of problematic invoices, implementing strategic fixes to improve future processes. Show less

- Monitored and reported daily utilization metrics of 20 agents to ensure optimal operational productivity targets were consistently met using advanced tracking tools, advanced Excel skills (VLookUp, Pivot Tables). and SQL.- Spearheaded a team of 20 customer service agents, employing motivational strategies, diverse coaching methods (one-on-one and team coaching), and structured guidelines to enhance performance.- Implemented continuous feedback loops and training modules, resulting in… Show more - Monitored and reported daily utilization metrics of 20 agents to ensure optimal operational productivity targets were consistently met using advanced tracking tools, advanced Excel skills (VLookUp, Pivot Tables). and SQL.- Spearheaded a team of 20 customer service agents, employing motivational strategies, diverse coaching methods (one-on-one and team coaching), and structured guidelines to enhance performance.- Implemented continuous feedback loops and training modules, resulting in consistent S.M.A.R.T KPIs overachievement and a 20% boost in team efficiency, meeting the quality-of-service standards highlighted by upper management and clients contract.- Organized weekly briefing sessions to articulate policy updates and organizational changes, leveraging communication skills to foster clearer understanding among team members and enhance team adherence to updated policies.- Fostered team autonomy and motivation, enabling proficient handling of challenging cases through tailored training programs. Show less

- Designed and implemented onboarding programs, utilizing CRM tools to streamline processes and ensure newcomers' smooth integration. - Handled over 1000 customer service support chats and calls, and was a top performer for five months.- Leveraged CRM data to monitor and document emerging risks, implementing corrective measures to ensure training project success.- Optimized training materials and schedules, coordinating with cross-functional teams to ensure seamless execution and… Show more - Designed and implemented onboarding programs, utilizing CRM tools to streamline processes and ensure newcomers' smooth integration. - Handled over 1000 customer service support chats and calls, and was a top performer for five months.- Leveraged CRM data to monitor and document emerging risks, implementing corrective measures to ensure training project success.- Optimized training materials and schedules, coordinating with cross-functional teams to ensure seamless execution and utilization of resources.- Designed and implemented a structured training program and process for a team of 16, enhancing technical proficiency and resolving customer escalations, which led to speeding up conflict resolution through detailed instructional materials.- Bolstered client engagement by analyzing CRM data to identify and address individual client needs related to order fulfillment and logistics, leading to a 100% boost in customer satisfaction metrics, earning employee of the month twice in a row.- Utilized all available resources efficiently using conceptual thinking skills to solve problems.- Regularly audited CRM data to track performance leading to consistent quality in client management.- Developed training sessions focused on enhancing technical, analytical, and process management skills through practical exercises and interactive modules. Show less

- Developed detailed product forecasts on a monthly, quarterly, and yearly basis leveraging advanced Excel (VLookUp, Pivot Tables) and SQL to ensure accurate predictions and data-driven decision making.- Developed a category management tool using advanced Excel skills for over 300 products, creating products' serial numbers, calculating production costs and profit margins, and improving the efficiency of extracting product quotations, which streamlined sales team operations.-… Show more - Developed detailed product forecasts on a monthly, quarterly, and yearly basis leveraging advanced Excel (VLookUp, Pivot Tables) and SQL to ensure accurate predictions and data-driven decision making.- Developed a category management tool using advanced Excel skills for over 300 products, creating products' serial numbers, calculating production costs and profit margins, and improving the efficiency of extracting product quotations, which streamlined sales team operations.- Collaborated with the branding manager to ensure consistent branding across product packaging, offline/online marketing, and print materials through cross-functional coordination.- Utilized Oracle to streamline the management and reconciliation of outsourced invoices, enhancing operational efficiency. Show less

- Managed 3 high-profile regional clients, boosting satisfaction and retention by 100%, earning employee of the month 3 times.- Oversaw a portfolio of more than 50 clients in the Saudi market, handling operational tasks such as generating quotations, fulfilling orders, managing refunds, and addressing transportation issues.- Analyzed and reported over 500 intricate datasets through Oracle employing advanced Excel (VLookUP, Pivot Tables) and SQL to provide actionable insights.-… Show more - Managed 3 high-profile regional clients, boosting satisfaction and retention by 100%, earning employee of the month 3 times.- Oversaw a portfolio of more than 50 clients in the Saudi market, handling operational tasks such as generating quotations, fulfilling orders, managing refunds, and addressing transportation issues.- Analyzed and reported over 500 intricate datasets through Oracle employing advanced Excel (VLookUP, Pivot Tables) and SQL to provide actionable insights.- Coordinated interdepartmental communication, ensuring timely and clear updates between stakeholders through organized briefings including tech and non-tech teams (sales, logistics, warehouse, key account managers).- Provided support for sales in refund claims and indirectly increased the sales by 30%. - Mitigated shortage in supply risks and helped the sales team in the procurement of over 10,000 book orders. Show less