Coordinates shift staffing and workflow. Ensures the financial discharge process is being followed by the entire team. Ensures customer needs both internal and external are beingexceeded and issues addressed to the satisfaction of the customer. Maintains the utmost level of confidentiality at all times. Adheres to hospital policies and procedures.Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. Adheres and complies with customer servicestandards and dress code as set forth by the hospital and the department. Performs team and shift change debriefs for the purpose of communicating important information and performance measures in a consistent manner as directed. Provides daily support and training to staff.Review schedule/ pre-registrations/registrations. Review patient demographic and financial data to ensure accuracy. Validate verification and documentation of insurance eligibility and authorizations. Schedules patients for necessary procedures and obtain authorization for all planned services as indicated by insurance carrier. Accurately create patient encounter in patientaccounting systems utilizing the appropriate patient search criteria and interview method.Refer cases for financial screening as indicated. Explain all business forms and obtain signature. Review documents and explain insurance benefits. Ensures all paperwork is complete and the department standard Operating Procedure for cash handling will be followed. Refer patients for financial counseling as indicated

Greet patients and their families with courtesy and concern for their needs. Listen to customer needs and takes appropriate action as indicated. Reschedule patients upon patient request and notifies the patient's physician, clinic and/or department. Follow up with patients for appointments and offer any other pertinent information. Call patients to confirm appointment times and offer any other pertinent information such as out of pocket expenses, education, etc.

Provide customer service Execute company objectives Supervise associates Promote safe working environment Evaluate associate performance Hire associates Schedule according to expected demand Mentor and train associates

Provide customer service Supervise employeesTrain new associates Interview prospective employees Hire new associates Drive company expectations Drive profits

Investigate and detain shoplifters Promote safe working environment Train new associates Operate CCTV Assist law enforcement Provide customer service

Stock sales floorProvide customer service Prepare product for sales floor