Daren Cutter Email & Phone Number

• Managed consultant onboarding by verifying compliance documents prior to assignment.• Processed consultant and client payments/invoices, designed temporary timesheets, and utilized Adobe for document completion and approval. Maintained accurate billing using Xero and client SAP Ariba.• Created and implemented a tracking system for consultant contract information, pay rates and bill dates to ensure data accuracy and ease of access, utilizing G Suite to consolidate multiple spreadsheets.• Streamlined consultant review process by implementing forms for Talent Success team to track consultations and collaborating with engineers to improve website usability for internal and external users.• Developed strong relationships with internal and external stakeholders, working closely with Engineers and Talent Success teams to ensure a positive user experience. Used Intercom and Dweet chat to communicate and resolve any consultant usage issues.

• Proactively managed sales ledger entries to ensure accuracy and compliance, resulting in streamlined processes and improved customer satisfaction.• Adeptly handled time and billing transactions, minimizing errors and maximizing accuracy.• Demonstrated strong attention to detail in manual invoicing, consistently maintaining audit control and minimizing errors.• Provided efficient resolution for interface and invoicing system errors, improving overall system functionality.• Efficiently addressed customer queries and billing issues, resulting in high levels of customer satisfaction.• Collaborated with internal teams to provide accurate and timely data for management, contributing to informed decision-making.• Built positive relationships with support teams, ensuring open lines of communication and exceptional customer service.• Contributed to process improvements, streamlining operations and enhancing overall efficiency.• Acted as a reliable support resource for Accounts Receivable Associate, consistently delivering ad-hoc tasks as required.

London, England Metropolitan Area

• Demonstrated exceptional customer service as a primary point of contact for contractor queries, proactively seeking solutions and escalating as needed.• Expertly managed the contractor payroll process, including efficient collection, verification, and processing of time and expenses.• Accurately maintained data integrity through diligent data entry, validation, and verification efforts.• Built strong partnerships with consultants, consistently delivering high levels of customer service to internal and external stakeholders.• Proactively applied relevant legislation affecting the business and contractors, ensuring compliance and minimizing risk.• Implemented effective processes to drive operational efficiency and eliminate potential business risks.

• Led a team of 4 to consistently deliver exceptional customer service, fostering a positive and compliant work environment.• Ensured compliance with gambling legislation, ensuring seamless operations and customer trust.• Proactively addressed customer queries and complaints, maintaining high levels of customer satisfaction.• Mentored and trained team members, promoting professional growth and development.• Met and exceeded key performance indicators for promotions, driving positive business results.• Innovatively identified opportunities to improve profitability, positively impacting overall business success.• Built and maintained strong relationships with stakeholders across the organization, promoting collaboration and teamwork.

• Successfully led a team of 25 to consistently deliver exceptional customer service, fostering a positive and productive work environment.• Implemented and maintained compliance with health and safety laws, ensuring a safe and secure work environment for all.• Expertly interviewed and hired top talent, building a strong and effective team.• Collaborated with other stores to drive operational efficiency and success, sharing best practices and fostering teamwork.• Proactively identified and addressed team training and development needs, promoting professional growth and progression.• Skilled in managing change, successfully navigated business restructuring and realigned the store to achieve business goals.

• Expertly managed 4 multi-site shops and a team of 32 employees, consistently delivering on budget and operational excellence.• Conducted effective interviews and hired top talent, building a strong and dynamic team.• Ensured compliance with licensing laws and regulations, ensuring seamless operations and customer trust.• Fostered strong relationships with peers and internal stakeholders, promoting teamwork and collaboration across the business.• Proactively motivated and developed team members, providing opportunities for growth and promotion.• Skilled in managing change, successfully navigated business restructuring and realigned operations to achieve business goals.• Maintained strong relationships with internal stakeholders across the organization, promoting effective communication and collaboration.• Served as the primary point of escalation for customer disputes and queries, consistently delivering exceptional customer service.• Conducted critical audits, ensuring business-critical areas met high standards of quality and compliance.