I am a Product Owner at USAA with over ten years of experience in software development, quality assurance, and agile project management. As a Certified Product Owner/Product Manager and Certified Scrum Master, I have the technical knowledge and organizational transformation experience necessary to transition teams to modern Agile SDLC practices, including Scrum, Kanban, DevOps, value streams, customer journeys, TDD/BDD, deployment pipeline, CI/CD, and continuous improvement.My passion is delivering high-quality software solutions that exceed customer expectations, while collaborating with stakeholders and cross-functional teams in a transparent and efficient manner. I have successfully managed creating new services and delivered products that resulted in an $18M cost savings in under two years. I have also coached and trained multiple distributed teams to adopt Agile practices, leading to measurable improvements in efficiency, productivity, and quality. With my development, infrastructure, and operations experience in delivering lean Agile cloud infrastructure, deployment orchestration, observability, and infrastructure as code, I am confident in my ability to take your company's product delivery to the next level.
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Product OwnerUsaa Feb 2020 - Jun 2023San Antonio, Texas, UsGuided cross-functional teams of DevOps Engineers in automating infrastructure needs of the organization, resulting in enhanced collaboration skills and team unity through conflict resolution techniques and transparent communication.Delivered over $18M return on investment in expense cost avoidance by developing, testing, and iterating on a new service to build compute and storage server racks in the organization’s data centers.Reviewed, refined, and executed on the team’s backlog to prioritize work for customers, resulting in a 300% reduction in lead time for server rack builds since adoption. Captured team metrics critical for identifying continuous improvement opportunities across the 6-team value stream. -
Scrum MasterUsaa Jul 2015 - Feb 2020San Antonio, Texas, UsDemonstrated success as a cross-functional leader in Infrastructure Private Cloud Services teams, serving as both Scrum Master and Product Owner. Coordinated efforts, facilitated sprint planning and reviews, and collaborated with stakeholders to prioritize features and drive product development of 6 different teams.Proven ability to lead organizational transformation initiatives and implement Agile SAFe frameworks. Successfully coached and trained 10 teams to adopt Agile practices and delivered measurable improvements in efficiency, productivity, and quality.Implemented effective work tracking and monitoring processes to ensure high visibility and improved throughput. Piloted efforts to capture team and program metrics critical to identifying continuous feedback opportunities across the Agile Release Train, resulting in a 50% increase in throughput since adoption.
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Software Developer IiUsaa Mar 2013 - Jun 2015San Antonio, Texas, UsWorked on the Credit Card division in making changes and updates to the mobile and website platforms for our members. Created automated testing, helped improve our sites usability, and resolved production issues as needed.
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Quality Assurance Engineer IiUsaa Sep 2011 - Mar 2013San Antonio, Texas, UsWorked as a software tester in the Deposits Q&A team. Worked closely with the developers and engineers making changes to the Deposits and Debit Card platform to ensure changes were properly test, analyzed, and ready for release to production. I was able to implement testing templates that helped save time for other Q&A Testers on the team.
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Information Technology TutorByu-Idaho Sep 2010 - Apr 2011Rexburg, Idaho, UsProvided personal tutoring sessions to Information Technology students. Helped answer questions and assist with homework or other projects related to classes. -
Personal ChefSorenson Engineering, Llc Apr 2009 - Apr 2011Planned, prepared, and cooked meals daily for up to 10 people. Also assisted with office admin work and daily errands that needed to be accomplished.
Daren Jensen Education Details
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The University Of Texas At San AntonioManagement Of Technology -
Brigham Young University - IdahoComputer Information Technology (Cit)
Frequently Asked Questions about Daren Jensen
What is Daren Jensen's role at the current company?
Daren Jensen's current role is Product Owner | Scrum Master | Product Manager | MBA.
What schools did Daren Jensen attend?
Daren Jensen attended The University Of Texas At San Antonio, Brigham Young University - Idaho.
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