Daren Howard Email & Phone Number

Schofield, WI, US

2315 Salem Rd, Conyers, GA

• Was recruited for this position by management due to my work ethic and history of process improvement. The Microwave Radio group was growing fast and I was asked to join so that the group could take advantage of my.
• Automated network element acceptance process to reduce the time required by an employee to complete the process from 1 hour to less than 20 minutes. This change also consolidated… Show more Was recruited for this.
• Automated network element acceptance process to reduce the time required by an employee to complete the process from 1 hour to less than 20 minutes. This change also consolidated database information for network.
• Participated in The Innovation Pipeline, creating a system to use DirecTV Satellite system to deliver various content to DVR's in customer homes and CDN servers at other locations to load content that would then be.
• Served as a cross organizational escalation manager watching major outage tickets and completing escalations when roadblocks to restoration occurred while also keeping executive leadership up to date on current status.

Conyers, GA

Completed technical write up of transport events that impacted AT&T Mobility and major customers of AT&T for leadership to provide a clear record of the events that lead to an outage and the restoration efforts that were utilized to restore service. Identified issues during the repair process that resulted in delays and provided suggestions on ways to.

Brookfield, WI

• Work closely with Customers, Provisioning, Local Repair, Service and Customer Vendors, and various groups including Sales, Service Representatives, and Account Managers to verify service issues were resolved for.
• Worked with customers, their vendors, and various engineers to verify proper configuration of systems on network equipment and at customer sites to ensure uninterrupted service.
• Assisted in design, development, and continuous update of… Show more
• Assisted in design, development, and continuous update of Methods and Procedures used to define work processes. Performed regular audits of same processes to insure timeliness with current processes, procedures, and.

Waukesha, WI

• Provided project management for various training projects and initiatives within the Network Training group. This involved managing multiple SQL databases, developing, implementing, and testing various web pages and.
• Lead project to convert various… Show more
• Lead project to convert various classroom and hiring systems to current company standards to include upgrade of basic network topography, movement of various network resources and clients from outdated domain to new.
• Organized training schedules of over 30 Business Customer Support personnel and 67 Business Customer Sales personnel in time for critical roll-out of region wide long distance offering.
• Organized the implementation of upgraded testing systems within the company staffing centers to increase hiring efficiencies. Show less

Waukesha, WI

• Completed network topology improvements to bring the training center to current network topology standards. This reduced the amount of maintenance needed while increasing bandwidth and reliability of the building's.

Nazareth, PA

Assigned to work on Ameritech Central Office systems and Ameritech Advanced Data Networks offices to remove old telecommunications equipment and install new equipment and wiring. Took this position to help my brother transition from Lumberjack to a safer and better paying job. It was a step back but I would not change a thing about it.

Columbus, Ohio Area

• During first month service consulting with Nationwide Insurance assisted in reducing repair queue backlog from 200 tickets to less than 50 by organizing and streamlining repair process to better utilize available.

Dublin, Ohio

Performed PC Software and Hardware installation and repairs. Started as an installer. When I was promoted to a repair technician position with 13 other technicians I showed what I could do during my first month. During that month we had just over 250 repair tickets. Of those, I completed 123.

Business Analyst Nanodegree, Business Analyst, Completed

Completed the Business Analyst NanoDegree Program from Udacity

Introduction To Programming Nano Degree, Computer Programming, Pass

Completed Nanodegree

Introduction To Programming Nanodegree, Computer Programming, Completed

Have completed and received the Introduction to Programming Nanodegree.

Education record

Activities and Societies: Only took a couple classes while in Military.

High School Degree

Activities and Societies: Military Club, Chess Club