Danielle Arguelles Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

United States

Austin, Texas Area

Assist with starting a new Provisioning and Order Fulfillment Department within Duo Security. Manage, audit and implement provisioning and order fulfillment of software and hardware tokens. Support Duo Security’s strategic business initiatives and operational readiness through the development of scalable, repeatable processes with predictable time frames to support faster and more accurate order fulfillment and provisioning. Core competencies are accuracy, scalability and compliance. Case management of Order Fulfillment cases and escalations pertaining to asset migrations and allocations, provisioning tool troubleshooting, de-provisioning, hardware sample and replacements, compliance holds, etc. Work cross-functionally with several teams such as Global Sales Organization, Deal Desk, Sales Operations, Renewals, Accounting teams - Revenue Recognition and Self-Service Billing, Customer Success, Technical Support, Business Operations, Salesforce Admins and Engineers/Developers and Cisco Customer Service, etc. Assist with testing Salesforce sprints before pushing to production. Process improvement analysis. Experience with Deal Desk auditing and processes. Revenue recognition process improvement. Subject matter expert on process creation and improving existing department and tool processes. Analyze data to improve processes and performance. Assist Technical Support team with troubleshooting customer issues. Assist with testing Salesforce CPQ transition.

Round Rock, Tx

Manage 235 Public Sector accounts in New York. Overall account manager, leading transactional sales, partnering with outside sales and/or the channel (as applicable) overall strategy, and execution. Responsible for driving inbound and outbound calls, emails, and web interface, focusing on maintaining and expanding business relationships/market share with existing and new customers. Key focus on new account development and/or expanding existing accounts. Develop account relationships with single decision makers within smaller customer/partner account set based on multiple verticals like Healthcare, Schools, State and Local Government. Build relationships based on product and environment knowledge. Consultative and Relationship Selling skills. Collaborate with virtual teams and specialists. Account strategy and planning. Quota management. Quote tap. KPI/Metric management: 25 outbound calls per day, 2.5 hours talk time, etc

Austin, Texas Area

Business Operations Manager -Process improvement subject matter expert; procurement and management of new and renewal contracts for software, hardware and international/domestic contractors; extensive documentation of processes; auditing and approval of invoice notification payments to vendors for Accounts Payable; extensive financial, logistics and analytical auditing and quality assurance; subject matter expert across multi-functional divisions; Onboarding and Offboarding of international and domestic contractors; preparing, managing and auditing advanced excel spreadsheets; contractor time management and auditing; Expense Pre-Approvals and Purchase Order requests; Software License Management; Software Royalty Management; ability to work from home and successfully conquer and meet deadlines; work for extensive long distance managerial staff*Program Manager - SaaS Provisioning Services - EMMResponsible for processing all client activations and upsells sold by entire company’s sales force, review customer contracts and amendments for completeness and accuracy and enter data into advanced excel log, provisioning portal and sales force database; work with cross-functional teams to resolve issues related to activation completion within companies database and customer support portal as well as confirm accurate revenue totals; provide subject matter expertise, key role in continuous process improvement through out cross-functional teams, coordinate and manage priority escalations, support business demands such as month end and quarter end closes, provide support to entire office for office management and organizational needs, prepare and deliver client interface login administration, feature go live notices as well as implementation completion notices and acceptance notifications, prepare performance and revenue reports to executive officers. Played key role in helping company recognize $4 million dollars from 5 yrs of aged receivables.

Austin, Tx

**Coremetrics was purchased by IBM in 2011**Responsible for processing all client activations and upsells sold by entire company’s sales force, review customer contracts and amendments for completeness and accuracy and enter data into advanced excel log, provisioning portal and sales force database; work with cross-functional teams to resolve issues related to activation completion within companies database and customer support portal as well as confirm accurate revenue totals; provide subject matter expertise, key role in continuous process improvement through out cross-functional teams, coordinate and manage priority escalations, support business demands such as month end and quarter end closes, provide support to entire office for office management and organizational needs, prepare and deliver client interface login administration, feature go live notices as well as implementation completion notices and acceptance notifications, prepare performance and revenue reports to executive officers. Played key role in helping company recognize $4 million dollars from 5 yrs of aged receivables.

Top customer service representative supporting the highest number of sales representatives in the entire company, heavy order entry for clients which included: hospitals, medical clinics, doctors offices and government facilities, extensive product research and custom ordering for clients and sales representatives, posting of accounts receivables, shipment tracking and confirmation log, oversee and approve required documentation of domestic and international shipping of medical supplies to government facilities, train and support all new hire sales and customer service representatives.