To anticipate guest needs for services on the phone, via email, face to face; monitoring all the restaurants bookings daily, dealing with brunch and group bookings; planning and organizing lunch/dinner parties (from 9 to 30 guests) and drinks reception (from 10 to 70 guests); showing around the restaurants; preparing group booking sheets and breakfast forecast; helping to format menus, print them and update on Landmark London website; preparing and sending all the Mini Bar letters for late charges on a daily basis; monitoring reporting and recording any guest feedback.

Greeting guests, escorting them to tables and providing menus; weekly menu updating; opening of the venue; cashing up and handling cash and credit card transactions; looking after the reservations and assisting guests on the phone, via e-mail, face to face; confirming reservations; arranging table plan for lunch, dinner shifts, and private events.Selling weekly offers to the guest and promoting bill of fare.