Process management in the direction of "Customer service" at the regional level. - drafting CJM; - creation and implementation of a project to standardize customer service; - training of staff (250+ people) in customer service standards; - analytics on customer reviews, on the loyalty program, on OMNI - sales, deliveries; - promotion of express delivery service; - conducting NPS surveys; -promotion of the loyalty program at the city level. The result was the attraction of 64.000 new loyal customers in 6 months; *Additionally: internal coach for the competence "Individual development of personnel", "Collective and individual management for managers". 100+ trained employees.

Management of the system of training and adaptation of new employees of the region. - formation of a team of leaders for training in the city's divisions; - increase in the number of internal trainers from 8 to 21; - creation and implementation of the project on "Training and development" of employees; - development and successful implementation of an adaptation system for new employees of different positions (from the cashier to the head of the department); - implementation of strategic planning based on the analysis of the process of training and development of employees;-development and implementation of the remuneration policy for internal trainers.

Management of a sports store with an area of ​​1.500 square meters, directly subordinated to a team of 28 people.- recruitment and formation of the store team; - management of the financial result of the store; - implementation of customer service standards; -planning the annual budget of the store; - the formulation of the commercial policy of the store and, on its basis, the choice of assortment for local customers; - management of visual merchandising; - organization of the work of the store as a point of issue of orders during the period of COVID - 19. Additionally: internal trainer in "Management". Trained more than 100 heads of departments of this competence. Implemented a tool for assessing hard and soft skills at the city level.

Management of the 2nd out of 63 Decathlon Russia stores in terms of turnover in the country with 5,500 sqm and a team of 120+ people. - recruitment, team motivation and the formation of an effective team structure;- planning the annual budget and managing the financial result of the store; - negotiating with partners and contractors for joint promotions and sporting events; - sales management;- drawing up and implementation of a project for the development of the store and staff for 3 years.

- recruitment and management of teammates;- planning and successful assurance of economic performance;- organization and holding of sports events;- writing the commercial policy of the department.Participated in an internal leadership program.

- organization of filming at the airport;- holding press tours;- writing press materials;- translation of PR-texts into English;- conducting regular media monitoring.

Broadcasting assistant in commentary positions.- control and support of broadcasters in the mix zone at sports facilities;- Administration of film crews;- holding briefings;- work in the information department of the Media Center.