Daria Zhuravel Email & Phone Number

Kyiv, Ua

- Managing and coordinating multiple eCommerce projects (up to 10 simultaneously) for clients from the UK, USA, Canada, and Netherlands.- Gathering, prioritizing, and organizing project requirements to align with client expectations and goals.- Leading teams of developers and test engineers, maintaining quality and meeting timelines for each project task.- Preparing and maintaining essential project documentation.- Overseeing resource allocation, time management, and project scope to optimize performance.- Maintained high client satisfaction across multiple international projects through consistent communication and quality management.

Kyiv, Kyiv City, Ukraine

- Led a major eCommerce project for a French client, managing a cross-functional team up to 20 people.- Assisted in project planning and established clear objectives and priorities.- Maintained a structured workflow, ensuring timely task completion and effective communication between team members and the client.- Distributed tasks and maintained a project backlog to ensure alignment with client expectations.- Conducted regular status checks to monitor project stages and address any issues promptly.

Kyiv, Kyiv City, Ukraine

- Conducted comprehensive analysis and evaluation of service quality in customer communications (chats, calls, emails in English).- Defined KPIs and implemented process optimizations to enhance service efficiency.- Developed training materials and supervised training sessions, including test creation for operators.- Built strong client relationships to increase customer loyalty and satisfaction.

Kyiv, Kyiv City, Ukraine

- Confer with customers via telephone, mail, and chat to provide information about products or services.- Verify client identities.- Ensure that appropriate changes are made to resolve customers' issues.- Maintain records of customer interactions or transactions, recording details of inquiries, complaints, and comments, as well as actions taken.- Contact customers to respond to inquiries or notify them of claim investigation results or any planned adjustments.- Refer unresolved customer issues to the relevant departments for further investigation.

Master'S Degree, International Relations And Affairs

Exchange Student (Erasmus), International Relations And Affairs

Activities and Societies: * - Business Operations Management - Intercultural Communication - Business and Social Responsibility.