Daria Bobyleva Email & Phone Number

Malta

Manage internal services, game development kit and customer support teams.

Malta

Management of programme for payment system in gaming industry

Remote

Management of business critical projects related to new payment methods integration, internal portal for BigData analyses and Affiliate Websites. Continuous development and support including bug-fixing activity for delivered projects. Full Project lifecycle control and organisation based on Agile methodologies. Internal and external Stakeholders, development teams and departments communication.

Manager of the multinational team supporting full stack digital BSS solution (billing, rating, order management, product catalog, eCommerce/eCare portal etc) for big Telecom Companies in Latin America(Telefonica Uruguay, AMX Mexico): process organisation, stabilization, services improvement, new features implementation, escalation solving, business partners and stakeholders communication.

Management of development and support projects based on enterprise taxi business automation system Sherlock Taxi Solution (http://www.sherlocktaxi.com).- Project Lifecycle management- Risk management- Reporting- Budgeting- Stakeholders, development teams and business partners communication- Technical documentation writing- Release and Backlog management

Product support team lead. Organization and improvement of working process. Control of service quality (time of response/resolution, productivity etc)- Process set up- Performance management- Work with escalations- Support team KPI control and improving

Support projects of enterprise taxi business automation system Sherlock Taxi Solution for international taxi companies.Responsibilities:- Answering on questions about system specifics (investigation of particular cases, issues)- Adaptation of system settings to the requirements of the customer's business- Taking ownership of some technical issues (working with database: export/import, reporting), and working with Development group to resolve more advanced issues when… Show more Support projects of enterprise taxi business automation system Sherlock Taxi Solution for international taxi companies.Responsibilities:- Answering on questions about system specifics (investigation of particular cases, issues)- Adaptation of system settings to the requirements of the customer's business- Taking ownership of some technical issues (working with database: export/import, reporting), and working with Development group to resolve more advanced issues when necessary- Participation in providing trainings to customers as required (remotely by Skype conference and directly in customer's office)- Demo Presentation to the customers- Assisting in testing new functionality- Writing instructions for clients about system functions and workflows- Discussion requirements for improvements/fixes in the system with customers and further preparation of the task for developers. Show less

Master'S Degree, Computer Science

Master'S Degree, Applied Mathematics And It